Retail Operations Manager

2 weeks ago


Duluth, Minnesota, United States University of Minnesota Duluth Full time
Salary: The compensation for this role begins at $50,000 annually and is contingent upon qualifications.

Position Overview:
The Retail Operations Manager is accountable for the comprehensive success of the retail location. This role is pivotal in fostering a culture of authentic customer engagement, developing robust teams, implementing visual merchandising strategies, and overseeing all necessary actions to enhance sales and optimize performance within the store.

Core Responsibilities:
  • Talent Management (30%):
    Attracts, trains, and retains skilled personnel, ensuring a high level of service and team cohesion.
  • Sales Optimization (20%):
    Drives sales performance by managing payroll effectively and adjusting visual merchandising to meet customer needs.
  • Customer Engagement (20%):
    Creates a customer-centric environment by sharing product knowledge and fashion insights, leading by example in service excellence.
  • Store Operations (20%):
    Ensures the store is organized and compliant with operational policies, minimizing inventory loss through effective training and oversight.
  • Communication (10%):
    Maintains open lines of communication regarding staffing and product issues, balancing responsibilities across various store locations.

Qualifications:
Candidate must possess a BA/BS degree along with a minimum of four years of relevant experience, or a combination of education and experience totaling at least eight years.

Skills Required:
Proven experience in talent acquisition and development, exceptional leadership capabilities, strong decision-making skills, and a commitment to fostering a motivated team environment. The candidate should also demonstrate resilience and a growth-oriented mindset.

Physical Requirements:
Ability to work varied hours as needed, including weekends. Must be capable of performing physical tasks such as lifting up to 50 pounds and operating necessary store equipment.

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