EHR Systems Support Analyst II
1 week ago
Position Overview:
San Mateo County Health is looking for qualified candidates for the role of Electronic Health Record Analyst II - Optime/Anesthesia. This position involves providing direct application support and user training for the electronic health record (EHR) system utilized by SMC Health. The analyst will oversee the installation and maintenance of EHR applications, ensuring security and interface integrity.
Key Responsibilities:
The responsibilities of this role include, but are not limited to:
- Analyzing and documenting business operations and workflows.
- Engaging with departmental clients to evaluate EHR requests and offer guidance on articulating business needs.
- Identifying and recommending enhancements to operational processes and system automation for improved integration.
- Coordinating security initiatives and ensuring the integrity of the system's security framework.
- Acting as the primary contact for users, addressing EHR-related inquiries and troubleshooting issues.
- Supporting assigned interfaces to meet end-user requirements.
- Conducting analytical tasks in the design, implementation, and maintenance of EHR systems.
- Facilitating testing processes and maintaining test environments.
- Participating in the evaluation and testing of new module releases and system upgrades.
- Installing or upgrading software applications and resolving related issues.
- Collaborating with end users and vendors on project design and production support challenges.
- Providing on-site assistance during system upgrades and go-lives.
- Developing and leading training programs, including creating training materials.
- Ensuring trainers are informed of new functionalities and system updates.
- Analyzing data conversion requirements.
- Ensuring quality assurance processes are adhered to, including change management and testing.
Ideal Candidate Profile:
The ideal candidate will possess:
- Epic certification in Optime/Anesthesia and relevant work experience.
- Advanced knowledge of electronic health records.
- Experience in a healthcare environment, preferably within government health services.
- Proficiency in lifecycle management from project initiation through implementation and troubleshooting.
- Exceptional customer service skills and the ability to document business and technical challenges.
- Strong written and verbal communication skills for effective stakeholder engagement.
- Ability to work independently and collaboratively within a team.
- Excellent time management skills and adaptability to meet deadlines.
Qualifications:
Any combination of education and experience that provides the necessary knowledge, skills, and abilities is qualifying. A typical qualification includes two years of IT support experience in a healthcare setting, including at least six months of Epic user support experience.
Licensure/Certification:
Epic Certification in the Optime/Anesthesia module is required, along with the maintenance of training credentials through Epic's Continuing Epic Education (CEE) program.
San Mateo County is dedicated to fostering a diverse and inclusive workplace, encouraging applicants from various backgrounds to apply.
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