Vehicle Title Processing Supervisor

2 weeks ago


Baltimore, Maryland, United States IAA Full time
Position Overview:
IAA, an RB Global Inc. Company is looking for a Vehicle Title Processing Supervisor to oversee our operations.
This role is responsible for managing and directing the processing departments that handle individual documents within the branch. The supervisor will assist the Title Manager in ensuring the timely and efficient handling of all necessary documentation in compliance with relevant regulations.

Key Responsibilities:
- Oversee the salvage title and vehicle assignment procedures.
- Coordinate and manage general office operations.
- Supervise office services including mail, duplication, and central filing.
- Ensure efficient use of word processing, fax, telephone, and stationery supplies.
- Maintain exceptional customer service standards.
- Innovate and implement more effective processing methods.
- Build and maintain relationships with vendors.
- Encourage teamwork among employees to fulfill customer requirements.
- Address and resolve employee-related issues at the branch level.

Minimum Qualifications:
- Strong customer service orientation.
- Proven leadership capabilities.
- Basic proficiency in computer applications.
- Effective time management skills.
- Positive demeanor and attitude.
- Ability to work autonomously.
- Clear and professional communication skills.
- Professional appearance.

Preferred Qualifications:
- 3-5 years of supervisory experience.
- Background in auto titling and the automotive sector.
- Familiarity with managing salvage title and vehicle assignment processes.

About IAA, an RB Global, Inc:
IAA, a publicly traded company, is a reputable global marketplace providing insights, services, and transaction solutions for commercial assets and vehicles. With a focus on innovation and advanced technology, IAA's unique platform streamlines the marketing and sale of total-loss, damaged, and low-value vehicles. The company serves a diverse global buyer base across more than 170 countries, including insurers, dealerships, fleet leasing, rental car companies, and charitable organizations. IAA is committed to maximizing vehicle value, minimizing administrative expenses, shortening sales cycles, and delivering optimal economic returns.

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