Strategic Account Manager

3 hours ago

South Burlington, Vermont, United States SymQuest Full time
Job Summary

SymQuest, a leading provider of managed services, is seeking a highly skilled Strategic Account Manager to join our team. As a key member of our client success team, you will be responsible for managing a portfolio of high-value clients, driving growth, and delivering exceptional service.

Key Responsibilities
  • Manage a group of contracted clients to ensure retention, satisfaction, and profitability.
  • Identify and collaborate with our engineering team to design and implement network solutions projects.
  • Contribute to marketing efforts, including webinars and seminars, to drive attendance and engagement.
  • Coordinate with client account teams to leverage resources and ensure seamless delivery.
  • Create and implement technology roadmaps that align with SymQuest standards and client business needs.
  • Manage the implementation of technology roadmaps and assist clients with budget development and cost reduction efforts.
  • Develop and refine SymQuest team operations processes to increase staff productivity and department profitability.
Requirements
  • BA or BS degree or equivalent combination of relevant education and experience.
  • Minimum of 3 years of work experience in account management and technology consulting.
  • Industry manufacturer and general certifications are valued but not required.
  • Ability to multi-task, manage multiple priorities, and learn new concepts quickly.
  • Entrepreneurial spirit, self-starter mentality, and ability to think outside the box.
  • Exceptional organizational and time management skills, strong business development, negotiation, and influencing skills.
  • Excellent written, verbal, and formal presentation skills to all levels of management.
  • Ability to effectively communicate complex technical issues to a wide audience.
Working Conditions

A portion of work will be performed at client locations, which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.

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