Customer Service Associate
1 week ago
Location
Batavia, IL
Employment Type
Part-Time
Role Summary
The Equestrian Product Specialist is dedicated to delivering exceptional service to our customers while ensuring the sales floor is well-stocked and organized. This role encompasses a variety of responsibilities aimed at enhancing the customer experience.
Key Responsibilities
- Welcome customers warmly and provide a superior service experience.
- Respond to inquiries, recommend promotional items, and share product knowledge.
- Handle transactions by calculating totals and processing various payment methods.
- Manage customer returns with professionalism and courtesy.
- Assist in the receipt and organization of merchandise shipments.
- Contribute to maintaining the cleanliness and orderliness of the store.
- Perform additional tasks as required.
- Experience with equestrian activities is essential.
- Fundamental understanding of sales techniques and customer service principles.
- Strong communication and interpersonal abilities.
- Proficient in reading, writing, and effectively engaging with customers and team members.
- Good telephone communication skills.
- Ability to manage multiple tasks while remaining attentive to customer needs.
- Team-oriented with the capability to work independently when necessary.
- This role requires physical activity including standing, reaching, and occasional lifting.
- Enthusiastic and friendly demeanor with a commitment to providing outstanding service.
- Flexibility to work varied hours, including weekends and holidays.
- High school diploma or equivalent, or currently pursuing a diploma.
- Collaborative spirit and problem-solving skills.
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