Customer Service Associate

1 week ago


Batavia, Illinois, United States Dover Saddlery Full time
Position Overview

Location
Batavia, IL

Employment Type
Part-Time

Role Summary

The Equestrian Product Specialist is dedicated to delivering exceptional service to our customers while ensuring the sales floor is well-stocked and organized. This role encompasses a variety of responsibilities aimed at enhancing the customer experience.

Key Responsibilities
  • Welcome customers warmly and provide a superior service experience.
  • Respond to inquiries, recommend promotional items, and share product knowledge.
  • Handle transactions by calculating totals and processing various payment methods.
  • Manage customer returns with professionalism and courtesy.
  • Assist in the receipt and organization of merchandise shipments.
  • Contribute to maintaining the cleanliness and orderliness of the store.
  • Perform additional tasks as required.
Qualifications
  • Experience with equestrian activities is essential.
  • Fundamental understanding of sales techniques and customer service principles.
  • Strong communication and interpersonal abilities.
  • Proficient in reading, writing, and effectively engaging with customers and team members.
  • Good telephone communication skills.
  • Ability to manage multiple tasks while remaining attentive to customer needs.
  • Team-oriented with the capability to work independently when necessary.
  • This role requires physical activity including standing, reaching, and occasional lifting.
  • Enthusiastic and friendly demeanor with a commitment to providing outstanding service.
  • Flexibility to work varied hours, including weekends and holidays.
  • High school diploma or equivalent, or currently pursuing a diploma.
  • Collaborative spirit and problem-solving skills.


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