Senior Customer Support Specialist
2 weeks ago
At Conduent, we provide essential services and solutions for leading corporations and numerous governmental entities, ensuring outstanding results for our clients and the individuals who rely on them. This is your chance to excel, contribute positively, and be part of a workplace that appreciates and recognizes individuality every day.
Position: Customer Service Representative III - (Onsite)
Compensation: $18.00/HR
Benefits: Comprehensive package available
Training: Paid training provided
Role Overview:
As a Customer Service Representative III, you will support the EPS Call Center in all customer service operations, including handling incoming calls from Debit card users and delivering precise and relevant information over the phone. Under the guidance of department supervisors, you will assist with escalated calls, provide agent chat support, and undertake various related responsibilities.
Key Responsibilities:
- Manage incoming calls from cardholders addressing inquiries or issues regarding their Debit card accounts, especially during peak times or escalations.
- Facilitate supervisor callbacks as needed.
- Provide assistance through agent chat functionalities.
- Support call center representatives with inquiries or challenging calls.
- Respond to questions regarding the general dispute process.
- Perform data entry for disputes when required.
- Assist department supervisors and managers in executing work assignments, acting as a supervisor in their absence.
- Carry out additional duties as assigned.
What We Offer:
- Full-time employment status.
- Hourly wage of $18.00.
- Paid training sessions.
- Opportunities for career advancement.
- Extensive benefits package.
- A supportive work environment.
- Work Schedule: Flexible hours due to 24/7 operations.
Successful Candidates Will Have:
- The capability to articulate complex information clearly to ensure customer comprehension.
- A strong work ethic.
- Excellent written and verbal communication skills.
- Proficient problem-solving abilities.
- Experience navigating multiple applications and researching solutions efficiently.
- A passion for assisting others and guiding them to effective solutions.
- An enthusiasm for innovative technology.
- The ability to manage conflict calmly and resolve issues for dissatisfied customers.
- The capacity to work in a structured environment while handling high call volumes.
- A commitment to 100% attendance during the paid training period.
Qualifications:
- Must be at least 18 years old.
- High School Diploma or GED required.
- A minimum of 1 year of experience in a Call Center or Customer Service role.
- Previous experience in a leadership capacity is advantageous.
- Familiarity with PCs and related software.
- Experience in data entry (both alpha and numeric) or with 10-key calculators with minimal errors.
- Must successfully pass a criminal background check, credit check, and security fingerprinting.
Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Individuals with disabilities who require reasonable accommodations to apply for or compete for employment with Conduent may request such accommodations through the appropriate channels.
At Conduent, we prioritize the health and safety of our associates, their families, and our community. While we do not mandate vaccinations for most positions, we do require that you disclose your vaccination status, where legally permissible, as part of your employment process.
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