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Senior Customer Support Specialist
2 months ago
At Conduent, we are committed to delivering essential services and solutions for Fortune 100 companies and numerous government entities, resulting in outstanding outcomes for our clients and the millions who rely on them. This is your chance to excel, make a significant impact, and be part of a culture that values individuality every day.
Position: Customer Care Representative III - (Onsite)
Compensation: $18.00/HR
Benefits: Comprehensive Package
Training: Paid Training Provided
Role Overview:
As a Customer Care Representative III, you will support the EPS Call Center in various customer service operations, including handling incoming calls from Debit cardholders and providing accurate information over the phone. Under the guidance of department supervisors, you will assist with escalated calls, callbacks, agent chat support, and other related tasks.
Key Responsibilities:
- Manage inbound calls from cardholders with inquiries or concerns regarding their Debit card accounts, especially during high call volumes or escalations.
- Facilitate supervisor callbacks.
- Provide support for agent chat inquiries.
- Assist call center representatives with complex inquiries or challenging calls.
- Respond to questions about the general dispute process.
- Perform data entry for disputes as required.
- Support department supervisors and managers in executing work assignments, acting as a supervisor in their absence.
- Carry out additional duties as assigned.
What We Offer:
- Full-Time Employment
- Hourly wage of $18.00
- Paid Training Opportunities
- Career Advancement Potential
- Comprehensive Benefits Package
- Positive Work Environment
- Work Schedule: Varies due to 24/7 operations
Successful Candidates Will Have:
- The ability to articulate complex information clearly to ensure customer comprehension.
- A strong work ethic.
- Excellent written and verbal communication skills.
- Effective problem-solving abilities.
- Proficiency in navigating multiple applications and researching solutions efficiently.
- A passion for assisting others and guiding them to the best solutions.
- An enthusiasm for innovative technology.
- The capability to provide calm conflict resolution for frustrated customers.
- The ability to work in a structured environment while managing high call volumes.
- A commitment to 100% attendance during the initial training period.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or GED required.
- A minimum of 1 year of experience in a Call Center or Customer Service role.
- Previous experience in a leadership capacity is a plus.
- Familiarity with PCs and related software.
- Experience in data entry (both alpha and numeric) with minimal errors.
- Must successfully pass a criminal background check, credit check, and security fingerprinting.
Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.
Individuals with disabilities who require reasonable accommodations to apply for or compete for employment with Conduent may request such accommodations through the appropriate channels.
At Conduent, we prioritize the health and safety of our associates, their families, and our community. While vaccination is not required for most positions, we do ask for vaccination status where legally permissible, as this information is necessary for employment.
