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Customer Support Specialist I

2 months ago


Converse, Texas, United States Conduent State & Local Solutions Inc Full time

Customer Support Specialist (Onsite Role)

$15.00/HR & $16.00/HR for Bilingual Candidates

Excellent Benefits & Weekends Off

3 Weeks of PAID TRAINING

Overview:

As a Customer Support Specialist, you will serve as the initial point of contact for our client's customers, addressing inquiries related to their accounts. Your ability to actively listen and utilize your customer service expertise will be crucial in meeting their needs and delivering an exceptional experience in every interaction.

In this position, you will assist customers with their account inquiries through various channels, including phone, email, and online inquiries, while ensuring they receive outstanding service.

Key Responsibilities:

  • Address all customer inquiries related to tolling and administration by leveraging information acquired during training and available resources.
  • Assess customer needs to provide comprehensive and accurate information.
  • Execute necessary transactions using mainframe or web-based applications.
  • Prepare research requests clearly and accurately.
  • Maintain a deep understanding of company and client programs, policies, and technologies.
  • Communicate with customers in a warm and empathetic manner.
  • Comply with confidentiality regulations to ensure information is shared only with authorized individuals.
  • Offer support to other roles or operations during peak workloads or absences.

What We Offer:

  • Full-Time Employment
  • Starting hourly rate of $15.00.
  • Weekends Off
  • Paid Training
  • Opportunities for Career Advancement
  • Comprehensive Benefit Options
  • Positive Work Environment

Successful Candidates Will Have: The ability to convey complex information in a clear and concise manner to ensure customer understanding.

  • Strong work ethic.
  • Proficient written and verbal communication skills.
  • Effective problem-solving abilities.
  • Previous Customer Service Experience.
  • Ability to navigate multiple applications and research solutions efficiently.
  • Passion for assisting others and guiding them to optimal solutions.
  • Enthusiasm for innovative technology.
  • Capability to provide calm conflict resolution for frustrated customers.
  • Ability to work in a structured environment while managing high call volumes.
  • Commitment to 100% attendance during the training period.

Qualifications:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • Must successfully pass a criminal background check.
  • Must pass a Customer Care assessment.

Join a rapidly expanding organization that supports your career aspirations.