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Account Manager

2 months ago

Norwich, Connecticut, United States NBT Bancorp Inc. Full time
Job Summary

NBT Bancorp Inc. is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing and servicing small business accounts, providing exceptional customer service, and identifying opportunities to grow our business.

Key Responsibilities
  • Account Management: Manage and service small business accounts, ensuring timely and accurate responses to customer inquiries and requests.
  • Customer Service: Provide exceptional customer service, responding to customer comments and concerns in a professional and timely manner.
  • Business Development: Identify opportunities to grow our business, collaborating with Business Development Managers and Producers to recommend best offerings to customers.
  • Administrative Tasks: Perform administrative tasks, such as new business and renewal submissions, coverage review and analysis, proposals, policy changes, and review and timely delivery of policy documents.
Requirements
  • Education: Associate degree and 3-year relevant work experience or equivalent combination of education and experience required.
  • License: Property & Casualty Broker's license and/or Life, Accident, and Health license or ability to obtain within 6 months of hire.
  • Skills: Demonstrated excellent verbal and business writing skills, ability to effectively handle diverse customers, and proficiency in Microsoft Office.
Physical Requirements
  • Communication: Communicate effectively with internal and/or external customers.
  • Stationary Work: Stationary 75% of time or greater.
  • Physical Demands: Move Objects to Maximum 10 lbs.