Enrollment Management Specialist

4 weeks ago


Norwich, Connecticut, United States Connecticut State Community College Full time
Job Summary

We are seeking a highly skilled Enrollment Management Specialist to join our team at Connecticut State Community College. This role is responsible for delivering a comprehensive, one-stop enrollment services experience to all credit students on our campus.

Key Responsibilities
  • Assist in the delivery of a comprehensive, one-stop enrollment services experience to all credit students.
  • Provide high-quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
  • Provide front-line support, answer phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
  • Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students.
  • Reviews and processes applications for admission, including screening documents such as transcripts, immigration and veterans' papers, and financial aid requests.
  • Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program.
  • Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems.
  • Interprets and communicates general college admissions and registration policies and procedures for the college community.
  • Performing a broad range of administrative support duties to facilitate the admissions process.
  • Recommends and directs students to appropriate campus resources, including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services.
  • Participates in enrollment events such as Enroll in a Day, Super Saturday, etc.
  • Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes.
  • Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
  • Maintains a commitment to CSCC overarching goals, including initiatives encouraging equity and diversity.
  • Represents CT State Community College interests at professional organizations at the state level.
Requirements
  • Bachelor's degree in education, counseling, student development, social work, enrollment management, or an appropriately related field.
  • One or more years of related experience, or a combination of education, training, and experience that would lead to the competencies required for successful performance of the position's essential duties.
  • Demonstrated advanced knowledge and abilities in the following areas: understanding of a comprehensive community college, fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field, skill in operating computerized and manual systems for collecting, preserving, and reporting student information, ability to work in groups, experience in using enrollment management, content management, and project management software.
  • Proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students.
  • Excellent oral and written communication skills, along with strong Information technology literacy skills, such as Microsoft Office (Word, Excel, Outlook, Teams, etc.).


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