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Executive Director, Carrier and Industry Partnerships
2 months ago
**About the Role**
We are seeking a seasoned executive to lead our messaging carrier partnerships and industry engagement strategies across North America. As the ideal candidate, you will have a deep understanding of the North American telecommunications market, including the regulatory environment and industry trends.
**Key Responsibilities**
- Lead our messaging carrier partnerships and industry engagement strategies across North America.
- Drive growth, ensure high-quality service delivery, and enhance our competitive edge in the market.
- Partner closely with product, sales, marketing, finance, legal, and operations teams to align our company strategy and execution with the external industry and carrier narrative.
**Carrier and Industry Relations**
- Build and maintain strong, long-term relationships with key carrier partners and industry stakeholders across the United States and Canada.
- Serve as the primary point of contact for carrier and industry partners, positioning Twilio's value and differentiation in the messaging ecosystem.
- Monitor and analyze carrier performance metrics to ensure high-quality service delivery, roadmap alignment, and compliance posture.
- Identify areas for improvement and work with carrier partners to implement solutions and optimize performance and overall customer experience.
**Industry Insights and Innovation**
- Stay informed about industry trends, regulatory changes, and the competitive landscape in the telecommunications sector.
- Provide insights and recommendations to senior leadership on emerging opportunities and potential risks.
- Drive innovation by exploring new technologies and business models to enhance Twilio's industry relations strategy.
**Leadership and Collaboration**
- Represent Twilio at industry conferences, events, and forums to build brand awareness and establish thought leadership.
- Engage with regulatory bodies and industry associations to advocate for policies and standards that support Twilio's business goals.
- Lead a high-performing carrier and industry relations team, providing guidance, mentorship, and support to achieve departmental goals.
**Requirements**
- 18+ years in technology business development with strong relationships across the NAMER Telco industry and comprehensive understanding of the A2P messaging business and landscape.
- 10+ years in developing world-class carrier relations, business development, and/or supply organizations.
- Proven track record to develop relationships with senior executives, evangelize product innovations, and advocate on behalf of customers/consumers.
- Deep understanding of the North American telecommunications market, including regulatory environment and industry trends.
- Extensive understanding of North American business messaging compliance and best practices.
- Expert negotiation skills and the ability to distill sophisticated issues into structured frameworks and concrete action plans.
- Excellent communication skills and ability to influence others internally and externally to maximize Twilio's industry and competitive positioning.
- Entrepreneurial approach and innovator who excels in a fast-paced environment with minimal guidance.