Crisis Management Supervisor

2 weeks ago


Glendale, Arizona, United States La Frontera Center Inc. Full time
Job OverviewAbout Us:

La Frontera Center Inc. is a prominent non-profit organization committed to delivering essential community services and resources focused on behavioral health counseling, crisis intervention, and suicide prevention. Our mission has been unwavering since our inception in 1987, and we proudly uphold our status as an EEO/AA Employer.

Position Summary:

We are seeking a dedicated Clinical Coordinator (Supervisor) for our Crisis Department. This position is available in a REMOTE/HYBRID format. As the Clinical Coordinator, you will be responsible for ensuring high-quality service delivery to clients, overseeing daily operations of the program, and suggesting improvements to enhance service effectiveness. You will also provide direct counseling services, ongoing support, prevention initiatives, and educational outreach to adults, families, and youth. This role includes direct supervision of clinical staff and requires flexibility in working hours, including Days, Nights, Holidays, and On-Call duties. *Weekly in-office hours are mandatory. *Candidates from Maricopa County, AZ are preferred.

Key Responsibilities:

  • Support the manager in the administrative and clinical oversight of staff and volunteers. Assess performance and recommend personnel actions to the manager. Deliver direct client services as assigned.
  • Oversee daily program operations, ensuring effective scheduling of meetings and quality assurance of service delivery. Monitor productivity and individual performance to meet established standards.
  • Propose enhancements to service delivery and develop at least one clearly defined program area. Ensure regular supervision and performance reviews of staff.
  • Ensure compliance with the agency's standards of care and assist with Quality Management and Utilization Review as directed.
  • Maintain comprehensive client records in accordance with agency policies, including documentation of phone interactions, intake assessments, treatment planning, and follow-up reports.

Additional Duties:

  • Participate actively in committees and work groups as assigned. Provide training and mentorship to interns and staff, ensuring adherence to agency policies.
  • Deliver comprehensive services to clients and facilitate communication across departments to ensure continuity of care.
  • Commit to a minimum of 40 hours of work per week, including attending meetings and training outside regular hours. Flexibility for evening and night shifts may be required.

Qualifications:

  • Master's degree in a behavioral health-related field is required.
  • Licensure or progress towards licensure for LAC, LPC, LMSW, LCSW, LAMFT, or LMFT is essential.
  • Previous experience in community behavioral health is preferred.
  • Specialized knowledge in co-occurring substance abuse disorder assessment and treatment is advantageous.
  • A minimum of five years of experience in the behavioral health field is required.
  • Must possess a Fingerprint clearance card or be eligible to obtain one.
  • A valid AZ driver's license with no major infractions in the past three years is necessary.
  • Regular access to reliable transportation is required. Bilingual (Spanish) candidates are encouraged to apply.
  • Applicants must be 21 years of age or older at the time of employment.

Additional Requirements:

  • Ability to remain composed in crisis situations, work independently and collaboratively, and demonstrate empathy towards all individuals.
  • Maintain professional conduct in line with ethical standards and agency policies.
  • Foster positive working relationships with team members, stakeholders, and community partners.
  • If driving for agency purposes, a valid Arizona driver's license and appropriate insurance coverage are required.
  • Attend training and agency events outside of regular hours as requested.
  • Comply with all required training and complete additional duties as assigned.

What We Offer:

(For Full-time Employees)

  • Generous Paid Time Off (15 days in the first year)
  • 10 Paid Holidays annually
  • Comprehensive Medical Plans (4 options)
  • Dental and Vision Plans (2 options each)
  • 403(b) Retirement Plan
  • Retirement Allowance
  • Company-paid Life/AD&D and Long-term Disability Insurance
  • Voluntary Life and Short-term Disability options
  • Tuition Reimbursement
  • Elder Care Assistance
  • Pet Insurance and more

La Frontera Center Inc. is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

We are committed to providing equal employment opportunities and prohibit discrimination and harassment of any kind. This policy applies to all employment terms and conditions.

All employees are considered "at will" employees, meaning employment may be terminated at any time without prior notice.

La Frontera Center Inc. reserves the right to modify job descriptions as necessary.



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