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Evening Crisis Response Specialist

2 months ago

Glendale, Arizona, United States La Frontera Empact Full time
About Us:
EMPACT - Suicide Prevention Center, a proud member of the La Frontera family, has been a leading non-profit organization in the field of behavioral health services since 1987. We are committed to providing essential community resources and support for crisis intervention and suicide prevention. We are an equal opportunity employer.

Position Overview:

As a key player in a nationally recognized crisis response system, this role offers an exciting opportunity for a Crisis Specialist to contribute to meaningful change within our community. The selected candidate will be responsible for delivering crisis services, which encompass a variety of duties including responding to crisis calls, conducting interventions for ongoing clients, managing cases, and coordinating care with first responders. This position demands a professional adept at thriving in a fast-paced crisis environment.

Work Schedule: Four 10-hour shifts per week (Evening shifts available).

Key Responsibilities:
  • Deliver direct crisis services in various settings including homes, schools, and community locations. Services may include crisis intervention, de-escalation, transportation, and community stabilization support.
  • Ensure high-quality service delivery, maintaining accurate client records in compliance with agency policies.
  • Provide comprehensive support to clients and facilitate communication across different departments to ensure continuity of care.
  • Adhere to the agency's standards for service delivery and assist with quality management as required.
  • Perform all duties safely and collaboratively, supporting team members and fostering a cohesive work environment.
  • Oversee the daily operation of department vehicles, reporting any incidents of damage or theft promptly.
  • Work professionally in potentially volatile situations, maintaining composure and effective response to crises.
Additional Duties:
  • This position includes a specific pay differential due to the unique responsibilities and high-risk nature of the role.
  • Flexibility in shift location may be required to meet departmental needs.
  • Utilize downtime for special projects that benefit the Crisis department or other agency areas.
  • Attend mandatory meetings and training sessions, which may occur outside of regular hours.
  • May need to extend work hours without prior notice if crisis situations demand it.
  • Provide guidance to new staff or interns regarding intervention techniques and documentation processes.
Qualifications:
  • A Bachelor's Degree in psychology, counseling, social work, or a related field, along with one year of behavioral health experience or qualifications to meet BHT level requirements.
  • Preferred experience in crisis services, outpatient services, or community outreach, particularly in urgent psychiatric settings.
  • Ability to remain calm under pressure and work effectively within a team.
  • Bilingual in Spanish and English is preferred, with additional pay for bilingual skills.
  • A valid Arizona driver's license with a clean driving record for the past 39 months is required.
  • Fingerprint clearance card or eligibility to obtain one is necessary.
  • Must be at least 21 years of age at the time of employment.
What We Offer:

(For full-time employees)
  • Generous paid time off (15 days in the first year)
  • 10 paid holidays annually
  • Comprehensive medical plans (4 options)
  • Dental and vision plans (2 options each)
  • 403(b) retirement plan
  • Retirement allowance
  • Company-paid life and long-term disability insurance
  • Voluntary additional life and short-term disability options
  • Tuition reimbursement
  • Elder care assistance
  • Pet insurance and more
EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona is committed to equal employment opportunities and prohibits discrimination of any kind.