Front Desk Hospitality Representative
4 weeks ago
At TownePlace Suites Seattle Southcenter, we're looking for a skilled Front Desk Hospitality Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for all guests.
Key Responsibilities:
- Answer questions regarding the hotel and local area, and provide directions and resources to guests.
- Handle all guest requests and complaints in a prompt and courteous manner.
- Process guest check-ins and check-outs, and handle cash and credit transactions.
- Follow proper phone etiquette and take messages for guests.
- Be available to work evenings, overnights, weekends, and holidays.
We offer a competitive benefits package, including group insurance, voluntary benefits, and life enrichment benefits. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to stand for long periods of time and lift up to 25 pounds.
We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter, to [insert contact information].
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