Fitness Center Representative

2 weeks ago


Kent, Washington, United States Planet Fitness - The Core Group Full time
Job Overview

As a Member Services Representative at Planet Fitness - The Core Group, you will play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a superior level of customer service to members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Assist with new member sign-ups, tours, and responding to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits

All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.



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