Senior Front Desk Receptionist

4 weeks ago


Kent, United States Closets by Design SeattleTacoma Full time

We are looking for a Senior Front Desk Receptionist to provide exceptional customer experience to our customers. A successful candidate will interact with our customers via email, phone, chat or social media. Qualified candidates will have excellent problem-solving skills, be detail-oriented and self-motivated. We are looking for professionals who are enthusiastic about providing excellent customer satisfaction. Position: Training will be M-F 8am-4:30pm, Primary Shift to be determined and every 3rd Saturday 9am- 4:30pm

Responsibilities:

  • Answer calls and emails from customers.
  • Intake new customer information.
  • Schedule Designer and Installation appointments.
  • Open and review e-mail; solve problems; update databases; and verify and process orders and payments.
  • Follow directions and adhere to guidelines and policies.
  • Engage in problem solving.
  • Help customers make decisions.
  • Help customers with billing and payments issues.
  • Other administrative duties as needed.
Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
  • Employee discount
  • Paid time off
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Rotating weekends
Experience:
  • Office: 3 years (Preferred)
  • Customer relationship management: 3 years (Preferred)


Work Location: In person
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