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Relationship Manager Assistant

2 months ago

Houston, Texas, United States Cadence Bank Full time
About the Role

The Relationship Manager Assistant is a key component to the Business Banking model and may serve as liaison between the Relationship Manager and customer. The RMA is involved in all lending and depository aspects of the relationship, in addition to coordinating relationships with other Lines of Businesses and/or subsidiaries.

Key Responsibilities:

  • Prepare and review all account documentation pertinent to loans.
  • Review loan files to ensure the completeness of the file, and that all collateral has been properly secured.
  • Maintain and clear all CIP, credit, insurance and policy exceptions.
  • Maintain and prepare future maturities.
  • Open/Close DDA, Savings and TD accounts - complete customer transactions.
  • File maintenance - address changes, CIP updates, check/check card orders, transfers, wires, etc.
  • Coordinate loan renewal efforts.
  • Fee refunds as approved by RM.
  • Discover and communicate cross sell opportunities.
  • Assist with community outreach and business development activities.
  • Enter loan applications in ACTion with direction from RM.
  • Process invoices and expense reports.
  • Cover phone calls and customer meetings as necessary and keep manager informed of all activities within department.
  • Set appointments for Loan Officers as needed.
  • Promote the bank's products and service.
  • Build and maintain positive relations with all customers, potential customers and co-workers.
  • Perform as a team member in allocating and coordinating the work flow.
  • Contribute to the fulfillment of department and company objectives and goals.
  • Comply with all department and company policies, procedures and regulations.
  • Remain current on all pertinent consumer lending and other financial institution-related laws and regulations.

Requirements:

  • High school diploma or equivalent.
  • Bachelor's degree (B.A.); or five to ten years related experience and/or training.
  • Exceptional verbal, organizational and interpersonal skills.
  • Ability to write reports and correspondence.
  • Ability to read and comprehend documents.
  • Ability to calculate basic financial figures and amounts.
  • Proficient in computer skills and knowledge of word processing, spreadsheet, internet, e-mail, database, presentation, and project software (Microsoft Office).
  • Professional appearance and demeanor.
  • Ability to complete detailed work.
  • Ability to operate general office equipment.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.