Residence Concierge

4 weeks ago


Los Angeles, California, United States AccorHotel Full time
Unlock the Art of Personalized Guest Service

As a Residence Concierge, you will be the face of our brand, delivering exceptional experiences for our owners, residents, and guests. Your passion for personalized service will shine through in every interaction, making our community a warm and welcoming place to stay.

Key Responsibilities:
  • Develop and maintain detailed profiles for owner residents and guests, ensuring tailored experiences that exceed their expectations.
  • Manage and respond to resident requests and bookings in a timely and professional manner, providing exceptional communication and follow-up.
  • Collaborate with the Doorperson, Engineering, and Housekeeping teams to ensure seamless daily operations and special requirements are met.
  • Act as a liaison between our owners and guests, providing a warm welcome and ensuring a smooth arrival and departure process.
  • Assist with package and luggage delivery to condos, ensuring timely and secure transportation.
  • Conduct regular inspections of condo units, identifying and reporting any issues that require attention.
What's in it for you?
  • Enjoy exclusive benefits, including a discounted employee card for Accor worldwide properties.
  • Access to learning programs through our Academies, helping you develop your skills and grow within the company.
  • Opportunities to make a meaningful impact through our Corporate Social Responsibility activities, such as Planet 21 and WATCH.
  • Competitive pay rate: $32.75 per hour.
Requirements:
  • Proven customer service experience, with exceptional verbal and written communication skills.
  • Proficiency in Microsoft Windows, Word, and Excel applications, with the ability to adapt to multiple software platforms.
  • Strong interpersonal, research, and problem-solving abilities, with a 'can-do' attitude to accommodate resident requests.
  • Highly responsible and reliable, with a commitment to delivering exceptional results.
Work Arrangements:

This is a full-time position, with no remote work options available.


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