Residence Concierge

3 weeks ago


Los Angeles, United States AccorHotel Full time

Turning moments into memories for our owners residents & guests is just one way we are ambassadors for our brand our property and our community. As a member of our Residential Team you will use your passion for personalized guest service by providing a warm welcome for our owners residents and guest sharing the very best attractions events and venues our destination has to offer.

What you will be doing:

  • Identify and document all requests expectations and biographical information for owner residents and guest profiles to facilitate creating personalized experiences
  • Handling of all resident requests & bookings through email phone or personal communication & following up within a prompt timeframe
  • Review daily arrivals and identify special requirements with the Doorperson Engineering and Housekeeping
  • Act as a liaison for our owners & guests. Greet owners residents and guests upon arrival completing the arrival and departure process all service standards are followed
  • Assist with delivering packages and luggage as needed to condos
  • Inspection & assets management for condo units and reporting any issues that need to be addressed

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
  • Pay Rate: $32.75 per hour 

Qualifications :

  • Customer Service experience required; Must possess outstanding guest services skills sophisticated verbal & written communication skills as well as the ability to adapt to different personalities and situations
  • Computer literate in Microsoft Windows/Word/Excel applications preferred
  • Ability to adapt to multiple software platforms
  • Strong interpersonal research and problem solving abilities
  • Highly responsible & reliable
  • Possess a cando attitude in order to accommodate the random requests & needs of the residents

Remote Work :

No


Employment Type :

Fulltime


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