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Front Desk Representative
4 weeks ago
Job Overview:
The Front Desk Agent will provide exceptional service to residents and guests, supporting the General Manager and Resident Relations Supervisor in their daily tasks. This role is responsible for executing a variety of concierge, social, and resident functions to enhance the resident experience at the property or community.
Key Responsibilities:
- Provide responsive service to residents and guests, answering questions and giving direction in a professional and helpful manner.
- Answer the telephone within two rings, using correct salutations and telephone etiquette.
- Take, record, and relay messages accurately and completely.
- Document all pertinent information in the resident logbook throughout the shift.
- Monitor property access points through the operation of Closed-circuit Television, reporting suspicious activity to the proper authority.
- Comply with service expectations and company standards, as well as policies and procedures.
- Accommodate resident requests expediently and courteously within 24 hours of the initial call.
- Follow up with the person assigned to the task and the resident to ensure completion of the request.
- Attend and participate in designated meetings or functions as required by the General Manager or the Board of Directors.
Requirements:
- High school diploma or equivalency required.
- College-level courses in business or hospitality preferred.
- Proficient in English (written and verbal).
- Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian).
- Strong general math skills.
What We Offer:
- Medical, dental, and vision plans (full-time and part-time 30+ hours).
- Part-time 20+ hours qualify for dental and vision.
- 401K match.
- Time off including vacation, sick, and company-paid holidays.
- Pet insurance available.
- Verizon discount.
- Tuition reimbursement.
- Legal services.
- Free emotional wellbeing and daily life assistance support for all associates.
- Domestic partner coverage.
- Health savings account.
- Flexible spending account.
