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Service Coordinator

2 months ago

Greensboro, North Carolina, United States Eanes Heating and Air Conditioning Full time
Job Overview

Eanes Heating and Air Conditioning, a reputable and expanding HVAC and Plumbing service provider, is on the lookout for a Full-Time Dispatcher with a robust background in office operations and exceptional customer service skills to become a vital part of our team.

Work Schedule

This role requires availability from Wednesday to Saturday, 2:00 p.m. to 8:00 p.m. There may be opportunities for additional hours when other team members are unavailable.

Our Commitment

At Eanes Heating and Air Conditioning, our employees are our greatest asset. They are essential to our ability to fulfill our clients' needs. We uphold high standards for both qualifications and performance. We seek individuals who are eager to learn and develop their skills in a supportive environment. A positive demeanor and a helpful attitude are essential, as we take pride in the quality of service we deliver.

Key Responsibilities

The Dispatcher will be responsible for:

  • Coordinating and dispatching HVAC Service and Electrical Technicians by assessing and optimizing routes.
  • Handling incoming calls from existing customers and providing outstanding customer service.
  • Ensuring accurate entry of all ticket information into the system.
  • Generating dispatch numbers for parts ordered and following up on those orders.
  • Scheduling appointments for part installations.
Work Environment

Join a friendly, family-oriented workplace where your contributions are recognized and valued. We prioritize exceptional service and teamwork across all departments. You will have opportunities for professional, personal, and financial growth.

Compensation

We offer a competitive salary.

Qualifications

To excel in this position, candidates should possess:

  • A minimum of two years of experience in office or customer service roles (dispatch experience is preferred).
  • A professional appearance and demeanor.
  • Excellent interpersonal skills to engage with diverse customers.
  • A strong customer service orientation.
  • Proficiency in computer skills, particularly in Microsoft Office, and the ability to learn scheduling and dispatch software.
  • Familiarity with Microsoft Excel.
  • Experience with Service Titan software is a plus.
  • Capability to plan and schedule work proactively.
  • Strong multitasking abilities.
  • Problem-solving skills to provide customers with relevant information for their needs.
  • A collaborative spirit to work effectively within a team.
Job Type

Full-time position.

Experience Requirements
  • Office & Administrative: 2 years (Required)
  • Dispatcher: 1 year (Preferred)
  • Microsoft Office (Word, Excel & Outlook): 1 year (Required)
  • Service Titan Software: 1 year (Preferred)