Installation Coordinator

3 days ago


Greensboro, North Carolina, United States Renewal By Andersen Full time

Job Summary:

Renewal by Andersen of Central North Carolina is seeking a skilled Installation Scheduler to join our team. This role is responsible for ensuring timely installations of our windows and doors by coordinating with our In-House Installers and Subcontracting Crews.

Key Responsibilities:

  • Make outbound calls to customers to schedule installations and finalize sales information in our database.
  • Create scheduling calendars for installations and coordinate with other departments to coincide dates according to installation forecasts or customer orders.
  • Record customer updates, draw up master schedules, and expedite operations that delay schedules.
  • Communicate with customers via phone, text, or email to remind them of appointments and maintain electronic files and data entry.
  • Provide excellent customer service and respond to inquiries, direct callers to appropriate personnel, or document information to determine an appropriate response.

Requirements:

  • Computer literacy and familiarity with Maps application.
  • Customer service background and good phone etiquette.
  • Quick thinking and problem-solving skills.

Work Schedule:

Monday to Friday, 8AM to 5PM.

Pay Structure:

Starting hourly wage is $15.



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