Installation Coordinator
4 weeks ago
Job Summary:
Renewal by Andersen of Central North Carolina is seeking a skilled Installation Scheduler to join our team. This role is responsible for ensuring timely installations of our windows and doors by coordinating with our In-House Installers and Subcontracting Crews.
Key Responsibilities:
- Make outbound calls to customers to schedule installations and finalize sales information in our database.
- Create scheduling calendars for installations and coordinate with other departments to coincide dates according to installation forecasts or customer orders.
- Record customer updates, draw up master schedules, and expedite operations that delay schedules.
- Communicate with customers via phone, text, or email to remind them of appointments and maintain electronic files and data entry.
- Provide excellent customer service and respond to inquiries, direct callers to appropriate personnel, or document information to determine an appropriate response.
Requirements:
- Computer literacy and familiarity with Maps application.
- Customer service background and good phone etiquette.
- Quick thinking and problem-solving skills.
Work Schedule:
Monday to Friday, 8AM to 5PM.
Pay Structure:
Starting hourly wage is $15.
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