Network Connectivity Specialist I

7 days ago

Paradise, United States My Next Career Path Staffing Full time
Company Overview: My Next Career Path Staffing has over two decades of expertise in Technology Staffing, aligning candidates with organizational culture and necessary skill sets.

Position Overview: The primary function of this role is to install and sustain the physical media and network connectivity framework. Responsibilities encompass detailed analysis and documentation of all tasks performed within a 24/7/365 mission-critical setting. The Network Connectivity Specialist will also provide remote assistance for customer-owned assets located within the facilities and collaborate with all operational teams to ensure an outstanding customer experience.

Key Responsibilities:
  • Install, terminate, maintain, and troubleshoot various network cabling systems (including CAT 3, CAT 5, CAT 6 copper, fiber, and coaxial), as well as patch panels and cable management systems.
  • Physically install various circuits.
  • Set up cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).
  • Effectively coordinate with customers, both internal and external, to install, troubleshoot, and test premise equipment such as:
  • Standard data center infrastructure hardware including PDUs, computers, switches, routers, optics, wireless access points, and other transport equipment.
  • Perform vendor escorts.
  • Install and replace hard drives and RAM.
  • Utilize remote terminal interfaces.
  • Other tasks as required.
  • Create design layout records (D.L.R.) for all installations within a web-based environment.
  • Execute standard cable testing procedures.
  • Operate company-provided testing equipment for various cabling systems, including wire mapper/continuity tester, Probe & Tone generator, and Phone Test set.
  • Interpret, investigate, and address mission-critical alerts.
  • Deliver exceptional service to all customers and vendors in a fast-paced environment.
  • Provide quality, timely, and accurate end-to-end support for any issues within the scope of responsibility.
  • Effectively coordinate, interact, and troubleshoot with customers.
  • Understand and execute appropriate escalation and notification procedures using sound judgment.
  • Accurately document all actions, events, and time allocated for tasks.
  • Utilize and navigate various ticketing and project tracking systems.
  • Offer input and feedback for optimizing internal network management and customer support functions, processes, and procedures.
  • Create and distribute scheduled company notifications via the ticketing system.
  • Adapt to shift scheduling to meet the demands of 24/7/365 operations.

Additional Responsibilities:
  • Interstate travel may be necessary.
  • Provide routine feedback on existing departmental processes.
  • All employees are responsible for maintaining the general cleanliness of facilities, including Meet Me Cages and IDFs.
  • Other duties as assigned.

Disclaimer: This job description is not exhaustive. The Network Connectivity Specialist may be required to perform additional functions as directed by management. The individual must be self-motivated and demonstrate initiative in self-educating on industry products and guidelines.

Required Skills:
  • Basic understanding of ANSI, EIA/TIA industry standards (e.g., 25pr color code, T568A&B color code).
  • Knowledge of CAT 3, CAT 5, and CAT 6 cabling functions and specifications.
  • Familiarity with Single-mode and Multi-mode fiber functions and specifications.
  • Basic knowledge of power systems, including PDUs and fuse alarm panels.
  • Understanding of various network topologies.
  • Ability to troubleshoot hardware and layer 1 connectivity issues and perform maintenance on hardware devices.
  • Awareness of the impact of electrostatic discharge on electronic devices and methods to mitigate static discharge events.
  • Comfort with Field Replaceable Units (FRUs) across multiple hardware platforms and familiarity with all media types.
  • Efficient interaction with computing systems.
  • Ability to navigate and effectively utilize ticketing systems.
  • Excellent oral and written communication skills, including documenting and tracking incidents within ticketing systems.
  • Ability to interact with staff at all levels in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism.
  • Ability to communicate complex issues clearly and understandably.
  • Demonstrated problem-solving skills.
  • Strong time management and organizational skills with the ability to handle multiple tasks simultaneously.
  • Basic typing, email, and computer skills.
  • Ability to recognize and manage confidential information.
  • Adherence to established safety practices and procedures in relevant situations.

Technical Proficiency:
  • Proficient in Microsoft Office Suite.
  • Experience with equipment terminal access applications (e.g., CRT, Putty, SSH).

Education and Experience:
  • Certification: CompTIA (A+, Network+, Security+).
  • OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training.
  • Education: High School diploma or equivalent.
  • Experience: 1-2 years in the Telecom industry or Information Technology discipline.

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