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Network Infrastructure Technician I
2 months ago
- Install, terminate, maintain, and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber, and coaxial), including but not limited to patch panels and cable management systems.
- Conduct physical installation of various circuits.
- Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).
- Effectively coordinate with customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to:
- Standard data center infrastructure hardware such as PDUs, computers, switches, routers, optics, wireless access points, and other transport equipment.
- Performing vendor escorts
- Hard drive installation and replacement
- RAM installation and replacement
- Utilizing remote terminal interfaces
- Other tasks as needed
- Create design layout records (D.L.R.) for all installations within a web-based environment.
- Execute standard cable testing procedures.
- Operate company-provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set.
- Interpret, investigate, and remediate mission-critical alerts.
- Provide exceptional service to all customers and vendors in a fast-paced environment.
- Provide quality, timely, and accurate end-to-end support of any issues within functional areas of responsibility.
- Effectively coordinate, interact, and perform troubleshooting actions with customers.
- Understand and execute appropriate escalation and notification procedures using sound judgment.
- Accurately document all actions, events, and corresponding time allocated for tasks.
- Possess the ability to utilize and navigate various ticketing and project tracking systems.
- Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes, and procedures.
- Create and distribute scheduled company notifications via the ticketing system.
- Must be adaptable to shift scheduling to meet the demand of 24/7/365 operations.
- Interstate travel may be required.
- Provide routine feedback on existing departmental processes.
- All employees are responsible for the general upkeep and cleanliness of facilities. This includes but is not limited to Meet Me Cages and IDFs.
- Other duties as assigned.
- Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A&B color code, etc.).
- Demonstrate knowledge of CAT 3, CAT 5, and CAT 6 cabling functions and specifications.
- Demonstrate knowledge of Single-mode and Multi-mode fiber functions and specifications.
- Basic knowledge of power systems including but not limited to PDUs and fuse alarm panels.
- Understanding of various network topologies.
- Demonstrate the ability to troubleshoot hardware, and layer 1 connectivity issues and perform maintenance on hardware devices.
- Possess cognition of the impact of electrostatic discharge when applied to electronic devices and the ability to apply practical methods to mitigate static discharge events.
- Must be comfortable with Field Replaceable Units (FRUs) on multiple hardware platforms and familiar with all media types.
- Efficiently interact with computing systems.
- Ability to navigate and effectively utilize ticketing systems.
- Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email, and instant messaging as well as documenting/tracking incidents within the ticketing system(s).
- Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism.
- Ability to accurately communicate both written and verbally, complex issues using easy-to-understand terminology.
- Possesses demonstrated problem-solving skills.
- Demonstrable time management and organization skills with the ability to address multiple tasks simultaneously.
- Must possess basic typing, email, and computer skills.
- Ability to recognize and manage confidential information.
- Must follow established safety practices and procedures in applicable situations and related work functions.
- Computer literate with an emphasis on Microsoft Office Suite
- Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
- Certification: CompTIA (A+, Network+, Security+)
- OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training.
- Education: High School diploma or equivalent.
- Experience: 1-2 years of experience in Telecom industry or Information Technology discipline.
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