Director of Client Growth and Retention

2 days ago

Atlanta, Georgia, United States Rialtic, Inc. Full time
Client Success Leader for Healthcare Industry

Rialtic, Inc. is a pioneering enterprise software platform that empowers health insurers and healthcare providers to optimize their operations efficiently.

We have established ourselves as a leading innovator in the healthcare industry since our inception in 2020. Backed by prominent investors like Socium Ventures by Cox Enterprises, Oak HC/FT, UPMC Enterprises, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners, we continue to drive innovation in payment accuracy solutions.

We are committed to fostering a diverse environment where individuals from all backgrounds can thrive. Our mission is to reduce expenses, boost efficiency, and elevate the quality of care in the healthcare sector.

About the Role:

We seek an experienced Director of Client Success to spearhead client satisfaction, retention, and growth initiatives. As the Director, you will develop and implement strategies to foster long-term relationships with our clients, maximize their value, and ensure they succeed with our products/services.

You will collaborate closely with cross-functional teams, including Content, Client Experience, Sales, Product, and Engineering, to continuously improve the client experience and guarantee optimal outcomes for our clients.

Key Responsibilities:

  • Client Relationship Management: Establish and maintain strong relationships with key clients, serving as a trusted advisor and escalation point for complex client issues.
  • Client Satisfaction: Ensure clients are unambiguously positive references for Rialtic in the marketplace.
  • Client Retention & Growth: Focus on client retention, upsell opportunities, and long-term growth by understanding client needs and aligning our solutions to meet those needs.
  • Cross-Functional Collaboration: Work closely with internal teams to ensure seamless onboarding and ongoing client management.
  • Process Improvement: Continuously assess and refine client success processes, tools, and systems to increase efficiency, client satisfaction, and scalability.
  • Metrics & Reporting: Track, analyze, and report on client success metrics, including retention rates, Net Promoter Scores (NPS), and other KPIs.
  • Client Education & Enablement: Oversee the creation and delivery of client education programs, webinars, and resources to empower clients to make the most of our solutions.

Qualifications:

  • Bachelor's degree in business or healthcare or a related field; MBA or advanced degree preferred.
  • 10-15 years of healthcare experience; 12+ years in client success, account management, or related client-facing roles.
  • Proven experience leading and scaling client success teams, with a track record of driving client satisfaction, retention, and growth.
  • Strong interpersonal and communication skills, ability to build relationships with C-level executives.
  • Analytical mindset, ability to interpret data and make informed strategic decisions.
  • Experience with client success platforms (e.g., Gainsight, Salesforce) and CRM systems.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Client-focused, passion for delivering exceptional client experiences in healthcare.

Benefits:

  • Estimated Annual Salary: $120,000 - $160,000, depending on experience.
  • Competitive performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Professional development opportunities and continuous learning.

  • Senior Healthcare Client Growth Strategist

    1 week ago

    Atlanta, Georgia, United States Rialtic, Inc. Full time

    Transformative Career Opportunity in Healthcare TechnologyWe are seeking an accomplished Director of Client Success to spearhead the growth and satisfaction of our esteemed healthcare clients. As a key member of our Rialtic, Inc. team, you will devise and implement innovative strategies to foster long-term relationships with our clients, unlock their full...

  • Director of Member Engagement and Retention

    6 days ago

    Atlanta, Georgia, United States YMCA Metro Atlanta Full time

    About the RoleThis is a unique opportunity to join a dynamic and forward-thinking organization that is committed to making a positive impact in the community. As a Membership Experience Director, you will play a critical role in shaping the future of our membership program and helping us achieve our mission.Key ResponsibilitiesDevelop and implement a...

  • Enterprise Growth Director

    3 days ago

    Atlanta, Georgia, United States UserTesting Full time

    Unlock Your Potential with UserTestingWe're UserTesting, a pioneer in experience research and insights, dedicated to unlocking human understanding and great experiences. As a Global Account Director, you'll play a pivotal role in the expansion of our industry-leading solutions across North America and Europe.About the Role:Retain and grow our extensive...

  • Tax Director

    2 days ago

    Atlanta, Georgia, United States Forvis Mazars, LLP Full time

    **About Forvis Mazars, LLP**We are a leading professional services firm providing innovative solutions to our clients. Our tax advisory team is dedicated to delivering exceptional service and expertise.**Job Overview**The Tax Director – Private Client Services Leader will serve as a trusted advisor and leader in our private client tax practice. The role...

  • Executive Director, Business Growth and Development

    3 days ago

    Atlanta, Georgia, United States Kantar Full time

    Kantar: Elevate Your Career in Market ResearchAt Kantar, we are shaping the brands of tomorrow by better understanding people everywhere. Our mission is to combine human expertise with advanced technologies to deliver concrete insights that drive commercial success.We are currently seeking an Executive Director, Business Growth and Development, a strategic...

  • Strategic Growth Director

    3 weeks ago

    Atlanta, Georgia, United States RSM Global Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to empower our clients and people to achieve their full potential. As a Business Development Director, you will be responsible for driving growth of the firm's professional services within Hospitals & Health Systems. You will represent all services provided by...

  • Client Relationship Executive

    7 days ago

    Atlanta, Georgia, United States Sterling Seacrest Pritchard, Inc Full time

    About the Role: We are seeking an experienced Client Service Executive to join our team at Sterling Seacrest Pritchard, Inc. As a senior member of our team, you will play a critical role in overseeing client account management, ensuring high standards of service, and driving business growth. Your responsibilities will include strategic planning, client...

  • Global Sales Director

    3 weeks ago

    Atlanta, Georgia, United States Crane Cartage & Freight Full time

    About the RoleWe are seeking an experienced Global Sales Director to lead our strategic growth initiatives. This is a unique opportunity to join a dynamic team and drive business expansion.Job DescriptionThe successful candidate will have a proven track record of identifying global business opportunities, developing sales plans, and implementing strategies...

  • Global Sales Director for Growth Markets

    1 week ago

    Atlanta, Georgia, United States Taboola Full time

    Taboola: A World Leader in Discovery and AdvertisingWe are seeking a highly motivated and experienced Global Sales Director for Growth Markets to join our dynamic team. As a key member of our sales leadership, you will play a pivotal role in driving revenue growth, expanding our customer base, and developing strategic partnerships.About the Role:Lead a...

  • Director of Strategic Growth Planning

    7 days ago

    Atlanta, Georgia, United States Sage City Full time

    Job Title: Director of Strategic Growth PlanningJob Overview: We are seeking a skilled Director of Strategic Growth Planning to join our team at Sage City. As a key member of our expert central team, you will work closely with regional Commercial Operations teams to design and implement best practices for cross-functional revenue planning, execution,...

  • Sales Director for Growth

    1 week ago

    Atlanta, Georgia, United States Marie Leising & Associates, LLC Full time

    About This OpportunityWe are seeking a seasoned Sales Director to lead our sales team and drive growth in the digital large format printing industry.This is a newly created position due to company expansion, offering an exciting opportunity for a motivated professional to make a significant impact.Key Responsibilities:Direct, train, and mentor sales staff to...

  • Marketing Team Growth Director

    3 days ago

    Atlanta, Georgia, United States Brightwell Full time

    Job OverviewWe are seeking a seasoned Marketing Team Growth Director to lead our product expansion efforts. This role is critical in managing team deliverables and timelines, overseeing lead generation, designing and executing high-performing campaigns, collaborating with the sales department to enhance closing rates, and crafting messages with the product...

  • Director of Regional Sales and Growth

    2 days ago

    Atlanta, Georgia, United States Hyperfine Full time

    About the RoleAt Hyperfine, Inc., we are revolutionizing patient care globally through transformational, accessible, clinically relevant diagnostic imaging. We are seeking a highly motivated Director of Regional Sales and Growth to drive sales of our innovative products into their defined geographical territory.Key ResponsibilitiesDevelop and own the...

  • Strategic Human Resources Director

    4 weeks ago

    Atlanta, Georgia, United States Atlanta Legal Aid Society Full time

    We are seeking a highly skilled Strategic Human Resources Director to support our senior leadership team at the Atlanta Legal Aid Society. The successful candidate will be responsible for directing and managing all human resources functions, including recruitment and retention, employee relations, and benefits. The ideal candidate will have a strong...

  • Product Management Director

    2 days ago

    Atlanta, Georgia, United States ServiceNow Full time

    About ServiceNowServiceNow is a global market leader in innovative AI-enhanced technology, transforming how organizations work. With over 8,100 customers, including 85% of the Fortune 500, we empower businesses to find smarter, faster, and better ways to work.Job DescriptionThis role plays a critical part in driving customer satisfaction and success through...

  • Digital Campaign Strategist

    7 days ago

    Atlanta, Georgia, United States Audacy Full time

    About the RoleWe are seeking a highly skilled Digital Campaign Strategist to join our team in Atlanta. As a key member of our client growth team, you will be responsible for developing and executing strategic campaigns that drive business growth and customer engagement.

  • Key Sales Growth Specialist

    3 days ago

    Atlanta, Georgia, United States Insight Global Full time

    The Insight Global company is seeking a highly motivated and skilled Sales Professional to join our team as a Territory Manager. This role offers an exciting opportunity to contribute to the growth of our clients' sales organization.In this position, you will be responsible for visiting established and new potential accounts to secure sales and expand...

  • Restaurant Operations Director

    6 days ago

    Atlanta, Georgia, United States Compass Group USA Full time

    Bon Appetit, a leading restaurant company in the US, offers an exciting opportunity for a skilled Restaurant Operations Director to lead the management of multiple dining service departments. As part of Compass Group USA, we prioritize great food and outstanding service.SalaryThe estimated salary for this role is $85,000 - $110,000 per year, based on...

  • Client Relationship Manager

    2 weeks ago

    Atlanta, Georgia, United States PRGX Global, Inc Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at PRGX Global, Inc. As a key member of our client engagement team, you will be responsible for managing strong relationships with our clients, ensuring their expectations are met, and driving growth and success for both parties.The ideal candidate will have a minimum...

  • Chief Revenue Growth Officer

    7 days ago

    Atlanta, Georgia, United States Marvin Love and Associates Full time

    Job OverviewWe are seeking a visionary Chief Revenue Growth Officer to lead the sales efforts for one of Marriott's premium properties.About the RoleIn this key leadership position, you will oversee the entire sales team and drive business growth by developing and implementing innovative sales and marketing strategies.Key ResponsibilitiesLead and manage the...