Product Management Director

18 hours ago


Atlanta, Georgia, United States ServiceNow Full time
About ServiceNow

ServiceNow is a global market leader in innovative AI-enhanced technology, transforming how organizations work. With over 8,100 customers, including 85% of the Fortune 500, we empower businesses to find smarter, faster, and better ways to work.

Job Description

This role plays a critical part in driving customer satisfaction and success through strategic account management, product collaboration, and team leadership. As a Product Management Director - Enterprise Solutions, you will be responsible for developing and executing strategies to drive customer adoption, retention, and growth within assigned accounts.

Key Responsibilities
  • Develop deep understanding of customer use cases and success outcomes
  • Build strategies to drive customer satisfaction scores for Impact Business Unit
  • Establish trusted advisor relationships with assigned clients and drive continued value of our products and services
  • Collaborate effectively with Sales organization and provide references for new opportunities
  • Own primary accountability for ensuring customer satisfaction and retention within assigned accounts
  • Work with customers and account teams to establish critical goals and key performance indicators
  • Mitigate risks that threaten customer growth, satisfaction, or renewal
  • Ensure ongoing adoption of continuously innovating products
  • Liaise between Product Management and Customers on feature collaboration
Requirements
  • 15+ years of experience in core product management
  • 5+ years of ServiceNow Platform knowledge and administrative tools expertise
  • Strong technical acumen in enterprise SaaS space
  • Deep understanding of Health and Observability tools
  • Experience managing global product management teams
  • Knowledge of customer service management, customer self-service, community, and knowledge management processes and technologies
  • Fanatical about customer success and tenacious in driving long-term customer value
  • Highly data-driven with commitment to driving customer engagement towards business outcomes and value realization
  • Excellent verbal and written communication skills
What You'll Get

$150,000 - $180,000 per year salary range, plus benefits, and opportunities for professional growth and development.

About Us

We are an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please contact us for assistance.



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