Account Associate Expert

3 weeks ago


Richmond, California, United States T-Mobile Full time

**About T-Mobile**

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T-Mobile is a leading provider of wireless communication services in the United States. Our mission is to deliver exceptional customer experiences and innovative products that empower our customers to live their best lives.

Salary and Benefits:

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We offer a competitive hourly base pay of $20.00, plus various benefits, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, and paid time off. All employees are guaranteed to earn at least $20/hour, inclusive of base pay and incentives.

Job Description:**

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This role involves providing effective and timely resolution of customer inquiries and concerns, building customer loyalty, and identifying opportunities for additional products and services. As an Account Associate, you will work as part of a team to astound customers with proactive account management and customer education.

  • Provide excellent customer service using resource documentation and training tools.
  • Meet department productivity and quality standards.
  • Approach each call with a positive attitude and treat customers with respect, courtesy, and empathy.

Requirements:**

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To be successful in this role, you must have:

  • A high school diploma or equivalent.
  • 6 months of customer service experience preferred.
  • The ability to work efficiently with multiple applications and computer screens simultaneously.

Benefits and Career Growth:**

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T-Mobile offers a comprehensive range of benefits, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, and paid time off. We also provide opportunities for career growth and development through training and education programs.



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