Patient Service Coordinator

1 week ago

Brighton, United States Charles River Community Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Charles River Community Health. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Customer Service
    • Provide professional and empathetic interactions with patients, families, and staff.
    • Respond to customer inquiries and resolve issues in a timely and efficient manner.
    • Ensure that all patient interactions are positive and welcoming.
  • Operations Support
    • Assist with day-to-day operations and planning of the Customer Service Department.
    • Enhance customer service experience and engagement.
    • Facilitate patient services across all clinical departments.
  • Communication and Collaboration
    • Work closely with medical, dental, behavioral health, and vision providers, nurses, and medical assistants to inform patients about delays and waiting times.
    • Ensure that all patient requests for appointments are responded to in a timely manner.
    • Collaborate with the Health Benefits Department and follow up with their booking guidelines to help patients who are inactive.
  • Administrative Tasks
    • Schedule patients for medical, vision, and dental appointments.
    • Informs all patients of necessary payments prior to appointment and collects payment before services are provided.
    • Generate appropriate paperwork to ensure billing for services.
  • Teamwork and Flexibility
    • Be flexible and available to cover staffing needs across the health center when other staff are not available.
    • Capacity and willingness to collaborate across all departments, creating strategic solutions for both colleagues and patients.
Requirements
  • At least 3 years of healthcare experience, customer service experience, and in/outpatient clinical setting.
  • Models exceptional customer service for staff; ability to show each and every patient they matter, and their needs are important.
  • Ability to problem solve in the moment, tackle a problem, and then go back and debrief with Lead Patient Service Representative.
  • Familiar with Outlook, Electronic Medical Programs, registration, and scheduling systems.
  • Accurate and responsible when dealing with co-payments, deductibles, and other payment transactions.
  • Experience in diverse culture preferred with strong commitment to promoting Diversity Equity and Inclusion and reducing inequities.
  • Ability to learn and keep up to date of all medical insurances.
  • Must be willing to work at both locations when needed (Brighton and Waltham).
  • Must be willing to train throughout all departments. Cross departmental coverage as needed.
  • Preferred Bilingual English/Spanish or English/Portuguese.
  • 12-20 hours per week.
About Us

Charles River Community Health's mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

We are a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial, and other barriers to care, and eliminating healthcare disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

We offer a range of benefits and perks to our employees, including medical and dental insurance, short and long-term disability insurance, generous paid time off, flexible spending account, employee assistance program, tickets at work, health reimbursement arrangement, travel reimbursement, and professional development opportunities.

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