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Patient Services Coordinator
2 months ago
Michigan Institute of Urology
Location: Brighton, MI
Employment Type: Full-time (Monday to Friday, No Nights, No Weekends)
Sign-on Bonus: $500
Position Summary:Under direct supervision, the individual will be responsible for welcoming patients and assessing the purpose of their visit. This role encompasses duties related to the check-in process, including verifying eligibility and benefits for all insurance plans, generating referral documentation, and performing data entry tasks. The position also involves responding to patient inquiries and managing the check-out process, which includes scheduling follow-up appointments and procedures.
Physical and Mental Demands:This role requires prolonged periods of standing, sitting, and viewing a computer screen. The ability to handle stressors associated with a technical work environment, patient care, and urgent situations is essential.
Work Environment:The position is set in a fast-paced environment with a high volume of patient interactions. There may be a need for overtime, and the individual will rotate through various front desk, phone, and filing responsibilities. Travel to different office locations may be required.
Key Responsibilities:- Welcome all patients to the office and ascertain the nature of their visit.
- Provide new patients with necessary forms to establish their medical records.
- Review documentation to ensure all required fields and signatures are completed.
- Input new patient insurance details into the relevant software.
- Verify and scan patient identification and insurance cards, updating records as necessary.
- Contact patients, insurance providers, and physician offices to confirm referral statuses for upcoming appointments.
- Respond to calls from primary care physician offices regarding patient referrals.
- Collect payments for office visits and outstanding balances, providing receipts and recording transactions accurately.
- Schedule follow-up appointments and prepare appointment cards for patients.
- Assist with clerical tasks, including completing forms for hospital testing and managing appointment cancellations.
- Maintain confidentiality of patient records and ensure compliance with quality improvement standards.
- Support office housekeeping duties as needed.
Education: High school diploma or GED required.
Experience: A minimum of one year in a professional office setting is preferred. Customer service experience is advantageous. Proficiency in general clerical tasks, basic computer skills, and a typing speed of 30 words per minute is required. Strong communication and interpersonal skills are essential, along with self-motivation and organizational abilities, with a focus on customer service excellence.