Customer Support Specialist
1 month ago
Customer Support Agent - Portuguese Speaking
We are seeking a highly skilled and customer-focused Customer Support Agent to join our team in Barcelona, Spain. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the iGaming industry.
Key Responsibilities:
- Communicate with customers via email and live chat to resolve their queries and concerns.
- Provide support on gaming, financial, technical, and other related issues.
- Guide customers through our website and mobile app, assisting them in using our services and products.
- Collaborate with team members to ensure high-quality support and a positive customer experience.
- Report internally to team leads and business partners on customer cases and market status.
Requirements:
- Previous experience in customer support is an advantage.
- IGaming knowledge is not required, as we offer an in-house learning program.
- Native Portuguese language skills (verbal and written) are mandatory.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and navigate multiple online platforms.
- Adaptability to work in established shifts and some weekends.
Benefits:
- Remote work and allowance.
- E-Learning professional development program.
- Sports memberships.
- Competitive fixed salary + commissions + bonuses.
- Assistance to obtain NIE and SS number for relocating to Spain.
Wellness Benefits:
We prioritize our employees' well-being and offer a yearly wellness bonus to support their personal preferences, such as gym memberships, sports activities, or personal coaching.
Relocation to Barcelona:
We offer a relocation package to support your smooth transition to Barcelona, including travel, administrative paperwork, and housing.
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