Technical Support Specialist

1 week ago


Albany, New York, United States D-EDGE Hospitality Solutions Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at D-EDGE Hospitality Solutions. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance with our suite of products.

Key Responsibilities
  • Provide prompt and professional technical support to customers via phone and Salesforce cases
  • Investigate and resolve customer issues in a timely and efficient manner
  • Manage customer complaints and concerns related to our products
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with product knowledge and technical developments
Requirements
  • Customer service experience is required
  • Knowledge of hotels, tourism, or online distribution is a plus
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a fast-paced environment
What We Offer
  • Attractive salary and benefits package
  • Meal allowance and Accor Employee Card
  • Individual access to the Udemy e-learning platform
  • Opportunities for professional growth and development


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