Customer Support Specialist
1 month ago
We are seeking a dedicated and empathetic customer support agent to join our team at Feed My People Food Bank. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
Key Responsibilities:- Answer customer questions that come in via the website(s)
- Provide concise information to customers, focusing on quick responses and accessibility
- Resolve customer issues related to faulty products, shipping, and service complaints
- Identify major pain points and flag them to a liaison for further action
- Complete training on technical, policy, soft skills, and other relevant areas
- Love for customers and their experience with a product
- Analytical skills and ability to leverage data to drive decision-making
- Excellent communication and interpersonal skills
- Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
- Experience with customer support ticketing systems and CRM platforms
- Knowledge of customer support metrics and industry best practices
- Able to integrate technology-based solutions that improve the customer experience
USA ONLY
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Student Support Specialist
4 weeks ago
Albany, New York, United States Excelsior Collage Full timeThe Student Support Specialist plays a vital role in ensuring the success of students at Excelsior Collage. This position is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally.This role is critical in maintaining a positive...
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Technical Support Specialist
4 weeks ago
Albany, New York, United States Marcone HVAC Full timeWe are seeking a skilled Technical Support Specialist to join our team at Marcone HVAC. As a key member of our support team, you will provide exceptional customer service and technical expertise to our clients.With a strong background in HVAC and related functions, you will be responsible for providing pre-sale and post-sale support, as well as training to...
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Technical Support Specialist
4 weeks ago
Albany, New York, United States InterSources Full timeTroubleshooting SpecialistAt InterSources Inc., we are seeking a skilled Troubleshooting Specialist to join our team. The ideal candidate will have extensive experience in installing, troubleshooting, and maintaining PCs, printers, servers, VOIP phones, and data communications equipment.Key Responsibilities: Conduct technical site surveys and data cable...
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Customer Sales Specialist
3 weeks ago
Albany, New York, United States Harbor Freight Tools Full timeAbout the Role:A Customer Sales Specialist (part-time) is an essential member of a high-performing sales team at Harbor Freight Tools. This role involves providing a great experience for our customers by handling various sales transactions, encouraging customers to participate in company programs, and maintaining a safe, clean, and organized store...
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Bereavement Support Specialist
1 month ago
Albany, New York, United States Samaritan Health Services Full timeBereavement Support SpecialistSamaritan Health Services is seeking a compassionate and skilled Bereavement Support Specialist to join our team. As a Bereavement Support Specialist, you will provide emotional and bereavement assessments, counseling, and resource identification to Hospice families during the 13-month bereavement period. You will also serve as...
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Technical Support Specialist
2 weeks ago
Albany, New York, United States InterSources Full timeAbout the Role:As a "Troubleshooting Specialist", you will be responsible for the installation, relocation, and removal of various equipment including VOIP phones, WAPS, and data communications equipment for supporting our client. The ideal candidate will have a strong background in technical support, with experience in troubleshooting and installing a...
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Computer Support Specialist
4 weeks ago
Albany, New York, United States KNOWLEDGE BUILDERS Full timeJob Title: Computer Support SpecialistJob Summary:Knowledge Builders is seeking a highly motivated and detail-oriented Computer Support Specialist to join our team. As a Computer Support Specialist, you will be responsible for providing analysis of data, creating and maintaining data dictionaries, running and maintaining data pipeline processes, mapping...
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Student Support Specialist
1 month ago
Albany, New York, United States Excelsior Collage Full timeJob SummaryThe Student Support Specialist is a critical role at Excelsior College, responsible for providing exceptional support to students and internal/external stakeholders. This full-time hybrid position requires a minimum of two days at the home office and the remainder of the days worked from home.Key ResponsibilitiesReview and respond to student...
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Student Support Specialist
4 weeks ago
Albany, New York, United States Excelsior Collage Full timeJob Summary:The Student Support Specialist is a critical role at Excelsior College, responsible for providing exceptional support to students and all internal/external stakeholders. This position ensures that student inquiries, concerns, and issues are resolved promptly and professionally, maintaining a positive user experience and supporting the overall...
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Caring Support Specialist
4 weeks ago
Albany, New York, United States Catholic Charities of the Dioscese of Albany Full timeJob Title: Respite SpecialistJob Summary:Catholic Charities of the Diocese of Albany is seeking a Respite Specialist to provide support services to families and children with mental health and/or behavioral special needs. The Respite Program offers in-home and community-based services throughout Albany County.Key Responsibilities: Provide respite services to...
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Computer Support Specialist
4 weeks ago
Albany, New York, United States Integrated Staffing Full timeJob Title: Computer Support SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Computer Support Specialist to join our team at Integrated Staffing. As a Computer Support Specialist, you will be responsible for providing analysis of data, creating and maintaining data dictionaries, running and maintaining data pipeline processes, and...
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Custodial Support Specialist
4 weeks ago
Albany, New York, United States Pioneer Savings Bank Full timeJob Summary: We are seeking a highly motivated and detail-oriented Custodial Support Specialist to join our team at Pioneer Savings Bank. The successful candidate will be responsible for maintaining a clean and safe environment for our employees and customers. Key Responsibilities: Perform janitorial duties to assigned Pioneer office locations during...
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IT Support Specialist
4 weeks ago
Albany, New York, United States Ithaca City School District Full timeJob SummaryThe Ithaca City School District is seeking a skilled Technology Support Specialist to join our team. This role is responsible for providing technical support and maintenance for computer and audio-visual software and hardware.Key ResponsibilitiesInstall, upgrade, maintain, and troubleshoot stand-alone or LAN workstations and software.Provide...
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L2 Technical Support Specialist
1 month ago
Albany, New York, United States Oracle Full timeJob DescriptionOracle is seeking a highly skilled L2 Technical Support Specialist to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Field and resolve post-sales non-technical customer...
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Computer Support Specialist
4 weeks ago
Albany, New York, United States Staff Today Inc Full timeJob Title: Computer Support SpecialistJob Summary:Staff Today Inc is seeking a skilled Computer Support Specialist to join our team. The ideal candidate will have a strong background in IT and be able to provide top-notch support to our staff and clients.Responsibilities:• Assist with program functions including data analysis, data dictionary creation and...
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Computer Support Specialist
1 month ago
Albany, New York, United States Fusco Personnel, Inc. Full timeJob Title: Computer Support SpecialistFusco Personnel is recruiting for a contract Computer Support Specialist to join one of our clients located in Albany, NY. This is a full-time, long-term contract opportunity.Job Summary:We are seeking a skilled Computer Support Specialist to provide technical assistance to computer system users. The ideal candidate will...
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Computer Support Specialist
4 weeks ago
Albany, New York, United States Datrose Full timeJob Title: Computer Support SpecialistJob Summary: Datrose is seeking a skilled Computer Support Specialist to join their team. The ideal candidate will have a strong background in IT and excellent communication skills.Key Responsibilities: Provide technical support to the department, including analysis of data for ongoing programs, creating and maintaining...
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Computer Support Specialist
1 month ago
Albany, New York, United States KNOWLEDGE BUILDERS Full timeJob Title: Computer Support SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Computer Support Specialist to join our team at Knowledge Builders. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, providers, and consumers.Key Responsibilities: Provide analysis of...
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IT Support Specialist
4 weeks ago
Albany, New York, United States Aloden, Inc. Full timeJob Overview:At Aloden, Inc., we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have 3 years of experience managing support requests on a level 2 help desk, resolving hardware and software issues, and troubleshooting Windows 7 or OS. Additionally, the candidate should have experience utilizing VMware vSphere to support...
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IT Support Specialist
1 month ago
Albany, New York, United States Health Advocates Network Full timeJob Summary: Health Advocates Network is seeking a skilled IT Support Specialist to join their team in Albany, New York. This is a registry position with our company.Job Duties:Provide analysis of data and create data dictionariesRun and maintain data pipeline processesMap existing databases and perform routine database maintenanceProvide general computer...