Customer Support Specialist

1 month ago


Albany, New York, United States Feed My People Food Bank Full time
About the Job

We are seeking a dedicated and empathetic customer support agent to join our team at Feed My People Food Bank. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

Key Responsibilities:
  • Answer customer questions that come in via the website(s)
  • Provide concise information to customers, focusing on quick responses and accessibility
  • Resolve customer issues related to faulty products, shipping, and service complaints
  • Identify major pain points and flag them to a liaison for further action
  • Complete training on technical, policy, soft skills, and other relevant areas
Qualifications:
  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience
Applicant Location:

USA ONLY



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