Bilingual Client Service Representative
4 weeks ago
As a Bilingual Client Service Representative at Demo - Maximus, you will play a vital role in providing exceptional customer service to individuals navigating complex healthcare plans. This is an exciting opportunity to make a meaningful difference in the lives of millions of Americans.
Key Responsibilities:
Answer incoming calls from consumers, providing information and assistance with healthcare enrollment
Meet Quality Assurance (QA) and performance metrics
Transfer/refer consumers to appropriate entities according to established guidelines
Facilitate the fulfillment of consumer requests for materials via mail, email, or digital download
Respond to inquiries consistent with confidentiality and privacy policies
Requirements:
Bilingual Spanish and English, speak, read, and translate
High School Diploma or equivalent
0 – 1 years of experience
Strong data entry and telephone skills
Previous experience with computers, phone systems, and headsets preferred
Excellent organizational, interpersonal, written, and verbal communication skills
What We Offer:
Paid training onsite for 6 weeks
Opportunity to work REMOTE after successful completion of training
Benefits (including Paid Time Off)
Variety of weekday and weekend shifts to meet lifestyle and family goals
Supportive work environment
Opportunities for promotion and career advancement
No cold calling, sales, or collection calls
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