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Technical Support Specialist

1 month ago

Albany, New York, United States Belcan Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Belcan. As a Technical Support Specialist, you will be responsible for the installation and maintenance of copper and fiber cable infrastructure, including patch panels and patch cords. You will also be responsible for ensuring that data center and vendor installations comply with all installation practices.

The ideal candidate will have a strong understanding of computers, servers, switches, and various networking devices from both a hardware and software perspective. You will be able to work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

Key responsibilities include:

  • Partner with cable vendors to install, inspect, and troubleshoot cabling
  • Installation and maintenance of copper and fiber cable infrastructure
  • Ensure that data center and vendor installations comply with all installation practices
  • Report current status via ticketing system, status reports, email, and slack
  • Manage work and priorities through ticketing system and workflows to complete customer requests and projects

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.