Bilingual Client Service Representative

2 weeks ago


Albany, New York, United States Demo - Maximus Full time
Job Title: Bilingual Client Service Representative

We are seeking a highly skilled and motivated Bilingual Client Service Representative to join our team at Demo - Maximus. As a Bilingual Client Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Transfer/refer consumers to appropriate entities according to established guidelines.
  • Facilitate the fulfillment of consumer requests for materials via mail, email, or download.
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
  • Track and document all inquiries using applicable systems.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
Requirements:
  • Bilingual Spanish and English, speak, read, and translate.
  • High School Diploma or equivalent.
  • 0 – 1 years of experience.
  • Strong data entry and telephone skills.
  • Previous experience with computers, phone systems, and headsets preferred.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced work environment.
  • Must be able to work as a team member, as well as independently.
  • Ability to successfully execute many complex tasks simultaneously.
  • Previous experience in customer service preferred.

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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