Technical Support Specialist

3 weeks ago


Albany, New York, United States Marcone HVAC Full time

We are seeking a skilled Technical Support Specialist to join our team at Marcone HVAC. As a key member of our support team, you will provide exceptional customer service and technical expertise to our clients.

With a strong background in HVAC and related functions, you will be responsible for providing pre-sale and post-sale support, as well as training to customers and employees. You will work closely with our sales and support teams to ensure seamless customer experiences.

Key responsibilities include:

  • Providing technical support and training to customers and employees
  • Collaborating with sales and support teams to ensure customer satisfaction
  • Conducting product and employee training as needed
  • Traveling to branch locations as needed

Requirements include:

  • 5 or more years' experience with HVAC and related functions
  • ~2-year HVAC degree or certificate
  • Aptitude for mathematical operations and numerical analysis

We offer a comprehensive benefits package, including health care, life insurance, and paid time off. Marcone HVAC is an equal opportunity employer and welcomes applications from diverse candidates.



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