Service Desk Support Specialist

9 hours ago


Newark, Delaware, United States Park National Bank Full time
Job Summary

As a Service Desk Analyst I at Park National Bank, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving technical issues and answering questions related to our products and services.

Responsibilities

Respond to client inquiries via various channels, including phone, email, and self-service tickets.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Analyze and diagnose problems with a high level of accuracy and provide exceptional customer service.
Conduct incident identification, recording, classification, initial support, investigation, and diagnosis, resolution, and recovery.
Foster trust and confidence by taking ownership of support issues and providing friendly and accurate resolutions.
Escalate complex issues through the appropriate channels.
Identify trends in requests/issues and escalate or report as needed.

Requirements

High School Diploma or equivalent required.
1-2 years of experience in entry-level IT or customer service.
Security+, A+, or Net+ certification preferred.
Ability to sit for extended periods of time and walk/stand for extended periods.
Ability to lift 50 pounds periodically and exert up to 20 pounds of force frequently.
Valid driver's license, proof of insurance, and reliable transportation required for regular travel to affiliate and branch locations.

Work Environment

This is a hybrid position based in Newark, Ohio, with a flexible workplace arrangement of Monday, Tuesday, Wednesday on-site, and Thursday and Friday remote option. The position may require periodic travel to Park National Bank affiliate offices and may require evenings and weekend hours for involvement in community events.

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