Sales Support Specialist
1 week ago
Sales Support Specialist
We are looking for a meticulous Sales Support Specialist who will be responsible for overseeing customer purchase orders, enhancing communication with clients, and delivering prompt feedback and solutions. This position requires close collaboration with clients, sales teams, and the production department to guarantee customer satisfaction and effective order management.
Employment Type: Direct hire
Key Responsibilities of the Sales Support Specialist
- Work alongside the sales team and product experts to create quotes for both current and prospective clients.
- Accurately input customer purchase orders into the production software, following lead times set by the production team.
- Provide clients with order confirmations and regular updates regarding order progress.
- Maintain open lines of communication with clients to address questions, resolve issues, and ensure their requirements are fulfilled.
- Collaborate closely with external sales and the production team to respond to client requests and troubleshoot challenges.
- Engage with potential and existing clients via email and phone to identify and pursue opportunities for product and service sales.
- Develop strong relationships with clients to foster trust and encourage repeat business.
- Keep an organized filing system for customer orders and shipping documentation.
Required Skills and Qualifications of the Sales Support Specialist
- Previous customer service experience in a manufacturing setting is highly preferred. Call center experience is not suitable.
- Ability to quickly acquire and maintain a comprehensive understanding of the company's products and services.
- Exceptional oral and written communication skills, including a strong and professional phone demeanor.
- Proficiency in using Outlook for email communication; skills in Excel are a plus.
- Basic math skills, including the ability to calculate percentages, sales prices, and discounts.
- Strong interpersonal abilities with the capacity to build rapport with clients and understand their needs.
- Ability to work effectively as part of a team, collaborating with sales and production personnel to fulfill job responsibilities.
- Must be organized, capable of multitasking, prioritizing tasks, and managing time efficiently.
- Physical requirements include the ability to sit, stand, use a telephone handset or headset, and occasionally lift up to 25 lbs.
RemX is the professional staffing division of Employbridge, America's Leading Workforce Specialist.
When our Talent is seeking their next opportunity, we understand they are not just looking for their next paycheck. Our Recruiters are specialists in their fields and recognize that making the right match between the candidate and the company is crucial for long-term success.
We provide a range of staffing solutions, including:
- Temporary, temp-to-hire, direct hire
- Independent contract placements
- Executive search
- Managed staffing and outsourced workforce solutions
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