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Client Support Specialist

2 months ago

Fall River, Massachusetts, United States Advanced Call Center Technologies Full time
Job Overview

Advanced Call Center Technologies is on the lookout for dedicated Client Support Specialists to enhance our teams.

We pride ourselves on fostering a culture that promotes internal growth and offers comprehensive training programs designed to elevate your career. Your success is our success.

As a Client Support Specialist, you will serve as the primary voice of our organization. Through your positive interactions, you will have the opportunity to make a significant impact. We seek individuals who are eager to join a top-tier team committed to delivering exceptional service through knowledge and understanding, ensuring a positive experience for our clients.

Benefits of Joining Us:

  • Starting compensation at $15/hr, with potential to increase to $17/hr post-training
  • Opportunities for career advancement
  • Flexible working hours
  • Attractive bonus potential
  • Supportive management and a positive workplace atmosphere
  • Affordable health benefits for you and your family after 90 days
  • Paid time off and holidays following the initial 90 days

Position Summary:

In this role, you will be empowered to deliver outstanding service. Client Support Specialists utilize their exceptional communication and interpersonal skills to assist customers. You will handle incoming inquiries related to billing, payments, fraud alerts, and various services. Our specialists are adept problem solvers with strong negotiation skills, driven to meet both service and sales objectives.

Key Responsibilities:

  • Address customer inquiries promptly
  • Gather customer feedback to enhance service quality
  • Respond to service requests and provide assistance
  • Maintain confidentiality of customer information
  • Practice active listening without interruption
  • Manage emotions effectively
  • Remain open to new ideas and approaches
  • Communicate clearly and persuasively in all situations
  • Seek clarification when needed
  • Respond efficiently to customer questions
  • Document interactions while engaging with customers
  • Ensure accuracy and thoroughness in all tasks
  • Continuously seek improvements and uphold quality standards
  • Utilize feedback to enhance performance
  • Monitor personal work quality
  • Meet established productivity benchmarks
  • Complete tasks in a timely manner
  • Demonstrate reliability and punctuality
  • Follow management directives and instructions
  • Take ownership of actions and commitments
  • Be prepared to work extended hours when necessary
  • Complete assignments on schedule or communicate alternative plans
  • Perform additional duties as assigned by management

Minimum Qualifications:

  • Successful completion of a criminal background check
  • Proficient data entry and basic computer skills
  • Prior experience in a call center or customer service role is preferred

Education:

  • High school diploma or GED is required

We are proud to be an Equal Opportunity Employer.