Digital Product Manager
4 days ago
At SESLOC Credit Union, it is the people that make the place. Rooted in academics, and locally headquartered for over 80 years, we are the credit union with the funny name. But to us, financial dreams and goals are serious business.
We are seeking a service-focused, tech-savvy, Digital Product Manager to manage all aspects of our digital channels to ensure that they are meeting the needs of members and employees.
Key Responsibilities:
- Lead the development and ongoing management of the Member and Staff experience for digital self-service channels, including digital banking, web presence, and CRM.
- Drive decisions on digital experience and usability with data and user research.
- Ensure projects and deployments are delivered on time, without defects.
- Ensure the availability, visibility, functionality, and quality of SESLOC's digital assets in both traditional and cutting-edge channels in the digital sphere.
Key Areas of Responsibility:
- Digital Systems
- CRM
- Project Management
- Performance Management
- User-centered Design
- Self-Service Delivery Systems Development
Requirements:
- A two-year college degree or completion of a specialized course of study at a business or trade school.
- Five to eight years' progressively responsible digital banking services experience.
- At least five years of member/customer support experience or related experience.
- Credit Union or financial institution experience required.
Desirable Qualifications:
- Demonstrated experience and in-depth knowledge of digital delivery channels, including email, website, and digital banking.
- Working knowledge of digital banking, including bill payment, eStatements, mobile deposit, and similar products or services.
- Advanced knowledge of user-centered design principles and techniques.
- Knowledgeable of internet security and security best practices within the financial services industry.
- Advanced knowledge of web technology and software in relation to financial institution websites and banking.
- Advanced knowledge of project management methods and procedures.
- Proficiency in user experience (UX) design.
- Ability to effectively drive multiple tasks and deadlines simultaneously.
- Strong service focus with demonstrated ability to interact and communicate with internal and external stakeholders, as well as Members.
- Working knowledge of credit unions or financial institutions, including products, services, regulations, and delivery channels.
- Skill and ability in prioritizing and resolving problems independently.
- Must be innovative, creative, and flexible.
- Intermediate computer skills required including Word, Excel, PowerPoint and the ability to learn and adapt quickly to other SESLOC system solutions software.
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