Network Engineer
4 days ago
We are seeking a highly motivated and experienced Network Engineer to join our team at Roehm America. As a key member of our IT department, you will be responsible for ensuring the delivery of high-quality IT services to our local end-users and managing the IT aspects of preparing our newly leased administrative facility.
Key Responsibilities- Coordinate the delivery of defined IT-related services for Roehm America's new Bay City facilities
- Responsible for the execution of service and project delivery in alignment with global, regional, and local plans
- Manage and communicate Bay City's business demands for new IT solutions
- Lead subsequent projects and implementations both regionally and across the global DIT organization
- Assure IT solutions are in alignment with IT guidelines, IT-Security standards, processes, and procedures
- Work with the local business team to define and implement the business continuity strategy
- Responsible for the execution of service and project delivery in alignment with global, regional, and local plans
- Execution of day-to-day IT service support and operation activities, including:
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Effectively manage communication and coordinate with global, regional, and local IT teams to ensure alignment and flawless execution
- Operationally liaison with local IT Team (Field Service Engineer & Network Engineer), Regional IT Demand Manager, IT Service Providers, and IT groups delivering Services at the site as well as the centralized Service Desk
- Ensure compliance with local, regional, and global guidelines
- Ensure standard service/support processes are adhered to
- Facilitate sessions in process optimization when process changes are required to improve service
- Build effective working relationships with business partners, local/regional/global IT groups, Service Providers, and vendors
- Work with business leaders at the manufacturing site to identify IT needs and opportunities to support business objectives and deliver service improvements
- Seek continuous feedback for improvement
- Provide IT presence and relevance on the ground at Bay City facilities
- Bachelor's degree in engineering and/or a computer-related field and 3+ years of experience implementing new technology via IT projects
- Experience with Local Area and Wide Area Networks (LAN/WAN) as well as wireless networks (WLAN)
- Knowledge of MS Azure cloud and related applications, M365, Teams telephony, workplace, mobility technologies, and support
- Experience with Azure cloud infrastructure. AAD, DNS, DHCP, SSL, CISCO, network communications, and security
- Excellent problem-solving skills utilizing ITSM (incident, problem, change) and client relationship skills
- Excellent verbal and written communication skills with demonstrated experience working with geographically and culturally diverse teams
- Ability to work in high-stress situations while maintaining composure and professionalism
- This is an on-site role for 4 or 5 days per week throughout training and plant completion through stabilization
- Limited international travel and up to 20% domestic travel anticipated after plant start-up stabilization
- In alignment with global IT strategy - identify, validate, and lead projects implementing new technologies that enable data-driven decisions that improve efficiency, reduce cost, or improve service offerings
- Support expansion of successful Bay City digitalization initiatives throughout global Roehm facilities
- Operationally monitor external suppliers in the area of responsibility, i.e., ATT, Azure
- Share knowledge and train others across Roehm locations
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