Acima Retail Operations Supervisor
2 weeks ago
Acima Retail Operations Supervisor-PT
About Us
At Acima, we strive to empower individuals and families by offering accessible Lease-To-Own solutions that improve their quality of life. We lead the way in the Lease-To-Own industry, enabling customers to obtain their desired products without the limitations of traditional financing. With over 30,000 retail partners and continuous growth, Acima is dedicated to innovation, integrity, and customer satisfaction, making us the preferred choice for leasing services, enhancing lives one lease at a time.
Position Summary
The Retail Operations Supervisor-PT works under the Store Manager's guidance, assisting in account management and sales initiatives while ensuring a superior customer service experience. This role involves collaborating with Acima retail partners to handle credit application processes and transform them into Acima credit customers. Additionally, the Retail Operations Supervisor evaluates lease applications, promotes Acima's leasing advantages to customers, and drives conversion rates. This position is based in one of our retail partner locations.
Compensation Details
The Retail Operations Supervisor-PT position offers hourly pay in line with Acima's standard payroll practices.
Compensation: $15.00-$16.50/hr
Key Responsibilities
Sales and Account Management
- Fostering customer growth through various channels (web, partner stores, walk-ins)
- Listening to, identifying, and addressing all customer needs promptly
- Educating customers on Lease-To-Own terms, payment structures, benefits, and the complete application process
- Finalizing the sales cycle by converting applications from both in-store and web orders
- Collaborating effectively with Acima partner stores across all operational aspects
- Reporting to and maintaining communication with the Store Manager regarding store and coworker performance
- Building partnerships with retail store staff to generate referrals and inform customers about the Lease-To-Own process
- Quickly addressing and resolving customer issues to ensure consistent satisfaction and friendly service
- Creating a positive work environment to enhance coworker retention and minimize turnover
- Must be at least 18 years old
- High school diploma or GED required
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite and other relevant software
- Familiarity with rental or leasing industry practices is advantageous
- Organized, with effective time-management skills and the ability to multitask
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Consistent in-person attendance is essential
- Award-winning workplace culture
- Opportunities for career advancement
- Weekly pay schedule
- Discounts available from Acima partners
This is a Part-Time role. The operational days and hours are Monday through Sunday, with actual working days and hours varying, including evenings and weekends.
Physical Requirements
In this role, the Retail Operations Supervisor will frequently communicate with coworkers and customers. The position is physically demanding, requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
Acima is an equal opportunity employer, committed to making all employment decisions without discrimination based on race, religious creed, color, national origin, ancestry, physical or mental disability, genetic information, sex, gender, age, sexual orientation, citizenship status, veteran status, or any other protected status.
This is a summary of the full job description and may not encompass all responsibilities. Additional related duties may be required to meet the ongoing needs of the business. Acima is dedicated to fostering a diverse and inclusive work environment.
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