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Reception and Sales Associate

2 months ago


Nottingham, Maryland, United States iFLY, LLC Full time
Customer Experience Specialist

Starting Pay $20/hr and $500 Sign On Bonus

At iFLY, our mission is to make the dream of flight a reality. As a global leader in indoor skydiving, we are excited to invite you to join our dynamic team.

We are in search of a passionate Customer Experience Specialist (CES) who will promote iFLY's extraordinary indoor skydiving adventures. CES professionals possess excellent sales, communication, and customer service abilities, and they often serve as the initial point of contact for our guests. If you thrive in a vibrant, collaborative environment, we encourage you to consider this opportunity.

Every member of the iFLY team embodies and upholds our core values of SOAR:

Safety First
Outrageous Passion
Accountability
Respect

Key Responsibilities:
  • Safety - Ensure customer safety during their time in the wind tunnel and throughout the facility.
  • Sales - Engage with guests to recommend and sell experiences that enhance their visit to iFLY.
  • Service - Maintain a cheerful and welcoming demeanor that excites customers about their experience and assist them promptly.
  • Service - Address product/service concerns by clarifying issues, selecting appropriate solutions, expediting corrections, and following up.
  • Additional Duties - Manage merchandise inventory, maintain cleanliness of the facility, operate the wind tunnel, process refunds and rescheduling, and participate in marketing-related content creation as needed.
Qualifications:
  • Must be at least 18 years old.
  • Availability on weekends is required.
  • High school diploma or equivalent is necessary.
  • Exceptional sales and customer service skills.
  • Confidence in both phone and face-to-face interactions.
  • Ability to resolve conflicts, multitask, and understand customer needs.
  • Friendly, positive, and compassionate demeanor.
  • Integrity, punctuality, and a professional appearance.
  • Ability to work effectively within a team while fostering positive relationships.
  • Basic computer proficiency.
Benefits:
  • Competitive salary with performance-based bonuses.
  • Comprehensive medical, dental, vision, and supplemental plans.
  • Paid time off (PTO) including parental leave and company holidays.
  • 401k retirement plan with generous company matching.
  • Private wellness coaching services.
  • Employee assistance programs including counseling and financial coaching.
  • Tuition reimbursement opportunities.
  • Referral bonus program.
  • Discounts on retail merchandise and flight packages.
  • Complimentary flight time for team members and their families.
  • Ongoing training and professional development programs.
At iFLY, we believe that everyone dreams of flying, and we are dedicated to making that dream a reality. Join our team and be part of something extraordinary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.