Customer Operations Team Supervisor
2 weeks ago
As a Customer Operations Team Supervisor, you will play a pivotal role in guiding and motivating our team to deliver exceptional customer experiences. Your leadership will be essential in ensuring that your team not only participates in the customer journey but also takes full ownership of the service provided.
Key Responsibilities:
In this role, you will be part of our customer operations team, leading a group of dedicated Credit Specialists who assist customers with intricate issues. You will embrace change and foster a culture of adaptability within your team.
Your leadership experience will be crucial in managing various complex challenges, including overseeing your own debt portfolio and collaborating with your team to devise effective solutions. This may involve navigating difficult conversations with customers, so it is vital to provide your team with the necessary support during complex escalations.
As a Team Supervisor, you will cultivate a positive, culturally-aligned, and high-performing team that consistently achieves outstanding results. You will be responsible for the daily operations of your team, including prioritizing tasks, scheduling, and performance monitoring.
Additionally, you will proactively develop and support your team, contributing to the growth and advancement of our organization. At E.ON Next, we value continuous learning, and you will be expected to identify areas for improvement—whether in team organization or technological enhancements—that could elevate team performance and enhance the customer experience.
Are We Aligned?
At E.ON Next, we prioritize finding exceptional individuals to lead our talented team and embody our organizational culture.
Qualifications:
- Proven leadership experience in a contact center environment.
- A minimum of one year of effective team leadership experience.
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