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Guest Services Coordinator
2 months ago
Starting Pay $20/hr and $500 Sign-On Bonus
At iFLY, our mission is to bring the thrill of flight to everyone. As a global leader in indoor skydiving, we have 33 locations across the U.S. and are excited to welcome new talent to our innovative team.
We are looking for a motivated Guest Services Coordinator (GSC) who is passionate about delivering exceptional customer experiences. GSCs are often the first point of contact for our guests and play a crucial role in promoting our unique indoor skydiving offerings. If you thrive in a dynamic and collaborative environment, we would love to hear from you.
Every member of the iFLY team embodies our core values of SOAR:
Safety First
Outrageous Passion
Accountability
Respect
GSC Responsibilities:
- Safety - Ensure customer safety throughout their experience in the facility.
- Sales - Engage with guests to recommend and sell experiences that enhance their visit.
- Service - Maintain a friendly and positive demeanor to excite customers about their experience.
- Service - Address and resolve customer inquiries and complaints effectively.
- Additional Duties - Assist with merchandise stocking, facility maintenance, operating equipment, processing refunds, and participating in promotional content creation as needed.
- Must be at least 18 years old.
- Availability to work weekends is essential.
- High school diploma or equivalent is required.
- Outstanding sales and customer service skills.
- Confidence in both phone and in-person communication.
- Ability to handle conflicts, multitask, and understand customer needs.
- Friendly, approachable, and empathetic personality.
- Integrity, punctuality, and a professional appearance are essential.
- Team-oriented with a focus on building positive relationships.
- Basic computer proficiency.
- Competitive salary with performance-based bonuses.
- Comprehensive medical, dental, and vision plans.
- Paid time off (PTO) including parental leave and company holidays.
- 401k retirement plan with a generous company match.
- Private wellness coaching services.
- Employee assistance programs including counseling and financial coaching.
- Tuition reimbursement opportunities.
- Referral bonuses for bringing in new talent.
- Discounts on retail merchandise and flight packages.
- Complimentary flight time for employees and their families.
- Ongoing training and professional development programs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
