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Customer Experience Specialist

2 months ago

Nottingham, Maryland, United States iFLY, LLC Full time
Customer Experience / Guest Services Representative

Starting Pay $20/hr and $500 Sign-On Bonus

At iFLY, we are dedicated to making the dream of flight a reality through our unique indoor skydiving experiences. As a global leader with numerous locations across the U.S., we are excited to offer a remarkable opportunity to become part of a successful and innovative organization that prioritizes your professional growth.

We are in search of a motivated Guest Services Representative (GSR) who possesses strong sales acumen, excellent communication abilities, and outstanding customer service skills. This role often serves as the initial point of contact for our guests. If you thrive in a vibrant, collaborative environment, we encourage you to consider this opportunity.

Every member of the iFLY team embodies and promotes our core values of SOAR:

Safety First
Outrageous Passion
Accountability
Respect

Key Responsibilities of the GSR:
  • Safety - Ensure customer safety throughout their experience in the facility
  • Sales - Engage with guests to recommend and sell experiences that enhance their visit
  • Service - Maintain a friendly and positive demeanor that excites customers about their experience and assist them promptly
  • Service - Address product/service concerns by clarifying issues, selecting appropriate solutions, and ensuring follow-through
  • Additional Duties - Manage merchandise stock, maintain cleanliness of the facility, operate the wind tunnel, process refunds and rescheduling as needed, and participate in marketing-related content creation for promotional purposes.
Required Skills and Abilities:
  • Must be at least 18 years old
  • Availability to work on weekends is essential
  • High school diploma or equivalent is required
  • Exceptional sales and customer service skills
  • Confidence in both phone and face-to-face interactions
  • Ability to resolve conflicts, multitask, and understand customer needs
  • Friendly, upbeat, and approachable personality
  • Integrity, punctuality, and a professional appearance
  • Ability to work collaboratively within a team while fostering positive relationships
  • Basic computer proficiency
Benefits Offered:
  • Competitive salary with performance-based bonuses
  • Comprehensive medical, dental, and vision plans
  • Paid time off (PTO) including
    • Parental Leave
    • Company Holidays
  • 401k retirement plan with generous company matching
  • Private wellness coaching services
  • Employee assistance programs including counseling and financial coaching
  • Tuition reimbursement opportunities
  • Referral bonus program
  • Discounts on retail merchandise and flight packages for team members
  • Complimentary flight time for employees and their families
  • Ongoing training and development programs
At iFLY, we are passionate about fulfilling the dreams of flight for everyone. We invite you to explore this opportunity with us.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)