Process Improvement Engineering Manager I

2 weeks ago

Knoxville, Tennessee, United States Ross Stores, Inc. Full time

Our commitment begins with our workforce, become part of a team that appreciates your contributions

As the leading off-price retailer in the nation, we operate over 2,000 locations and have a proven history of success and expansion. Our mission has consistently been to offer our customers a continuous selection of premium brands and fashionable merchandise at remarkable savings, all while delivering an enjoyable and exciting shopping experience.

Being part of our organization means you will enjoy:

  • Achievement. Our successful team strives for excellence while continuously learning and adapting.
  • Professional development. We cultivate top-tier talent because our growth is directly linked to the growth of our people.
  • Collaboration. We unite to tackle challenging issues and discover effective solutions.
  • Our dedication to Diversity, Equity & Inclusion, and community engagement. We honor the diverse backgrounds, identities, and perspectives of our employees and customers, as our differences strengthen us. We aim to be a positive influence in our communities.

Our corporate headquarters are situated in a strategic location, complemented by multiple buying offices in key markets and several distribution centers nationwide. As a Fortune 500 company with substantial revenues, we are dedicated to fostering an inclusive workplace that offers ongoing learning and development opportunities for our teams.

POSITION OVERVIEW:

This role is tasked with identifying and spearheading initiatives aimed at enhancing processes and advancing retail distribution within the organization. The Process Improvement Engineering Manager I will lead improvement initiatives through various stages of the Lean Sigma methodology (DMAIC, Lean, PDCA, etc.) to streamline all distribution center processes and minimize associated costs within the Supply Chain value stream. This position also oversees operational readiness activities linked to new facility launches and the reconfiguration of existing sites. Additional responsibilities include collaborating with Network Strategy, Distribution Center Operations, and Training to provide cross-functional project support. As process enhancement ideas are executed, the Process Improvement Engineering Manager I will also be accountable for developing and maintaining process documentation and controls in partnership with Distribution Center Operations and Training.

KEY RESPONSIBILITIES:


• Lead and identify improvement initiatives from initial concept through full execution across various organizational sectors.


• Oversee operational readiness activities for new facility launches and existing site reconfigurations.


• Provide engineering expertise and support to Distribution Center Operations.


• Offer leadership, guidance, and accountability for team members involved in projects.


• Develop and deliver training as necessary to promote continuous improvement within the organization (Change Management, DMAIC, Lean Sigma, etc.).


• Prepare and maintain engineering documentation related to newly implemented processes (Best Practices, Procedures, VMGs, Control Plans, etc.).

CORE COMPETENCIES:


• Quality Decision-Making


• Inspiring Others


• Navigating Ambiguity


• Achieving Results


• Problem-Solving


• Technical/Functional Expertise


• Strategic Flexibility


• Work Management and Measurement

QUALIFICATIONS AND SPECIAL SKILLS:


• Bachelor’s degree in a STEM field, preferably in Industrial/Systems Engineering or a related discipline, or equivalent experience in the engineering sector.


• Relevant engineering experience, particularly in retail distribution operations.


• Minimum Green Belt certification in Six Sigma; Black Belt preferred (or equivalent experience).


• Minimum Green Belt certification in Lean; Black Belt preferred (or equivalent experience).


• Ability to manage projects and work independently across multiple improvement initiatives; Project Management (PMP) certification preferred.


• Proficient in interfacing with all organizational levels and providing clear and concise project updates.


• Strong problem-solving capabilities.


• Ability to lead complex cross-functional strategic projects, facilitate Kaizen events, utilize and teach DMAIC methodologies, and effectively drive value and change within the organization.


• Detail-oriented with exceptional organizational and technical writing skills.


• Experience in time studies, work measurement, and/or data collection for developing engineered labor standards; LMS experience preferred.


• Proficient in Microsoft Office Suite, particularly MS Excel, PowerPoint, Access, Visio, and Project; expert level preferred.


• Proficient in AutoCAD, Minitab, and model simulation experience preferred.


• Willingness to travel 25-50% of the time to support change initiatives across the distribution center network.

PHYSICAL REQUIREMENTS/ADA:

This position requires the ability to work in an office environment, primarily utilizing a computer.

Involves sitting, standing, walking, hearing, communicating via telephone, attending in-person meetings, typing, and handling paper/files, among other tasks.

Consistent punctuality and regular attendance are essential.

SUPERVISORY RESPONSIBILITIES:


• Oversight of interns and analysts as needed.

DISCLAIMER:

This job description provides a summary of the primary duties and responsibilities associated with the position. It is not intended to be an exhaustive or all-encompassing list of duties and responsibilities. Content is subject to change at management's discretion.

Ross is an equal employment opportunity employer. We evaluate individuals for employment or promotion based on their skills, abilities, and experience. We believe that attracting, hiring, and developing a strong, talented, and diverse workforce is essential to the Company's overall commitment. Ross is dedicated to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical conditions (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.

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