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Process Improvement Engineering Manager I

2 months ago

Knoxville, Tennessee, United States Ross Stores, Inc. Full time

Our core values emphasize our workforce, become part of a team that prioritizes you

We are the leading off-price retailer in the nation, operating over 2,000 locations, with a proven history of success and expansion. Our commitment has always been to deliver our customers a continuous array of premium brands and trendy merchandise at remarkable savings, all while ensuring an enjoyable and thrilling shopping experience.

As a member of our organization, you will benefit from:

  • Achievement. Our successful team strives for excellence while continuously learning and adapting.
  • Career advancement. We cultivate industry-leading talent because our growth is tied to the development of our people.
  • Collaboration. We unite to tackle challenging issues and discover effective solutions.
  • Our dedication to Diversity, Equity & Inclusion, and community engagement. We honor the diverse backgrounds, identities, and perspectives of our employees and customers, as our differences enhance our strength. We aim to be a positive influence in our community.

Our corporate headquarters are located in a central area, with multiple buying offices in significant markets and several distribution centers nationwide. As a Fortune 500 company with substantial revenues, we are committed to fostering an inclusive work environment that offers ongoing learning and development opportunities for our teams.

POSITION OVERVIEW:

This role is accountable for identifying and spearheading initiatives focused on enhancing processes and advancing retail distribution within the organization. The Process Improvement Engineering Manager I will lead improvement initiatives through all phases of the Lean Sigma methodology (DMAIC, Lean, PDCA, etc.) to streamline all distribution center processes and minimize associated costs within the Supply Chain value stream. This position also oversees the operational readiness activities related to new facility launches and the reconfiguration of existing sites. Additional responsibilities include collaborating with Network Strategy, Distribution Center Operations, and Training to provide cross-functional project support. As process change initiatives are executed, the Process Improvement Engineering Manager I will also be tasked with creating and maintaining process documentation and controls in conjunction with Distribution Center Operations and Training.

KEY RESPONSIBILITIES:

  • Identify and lead improvement initiatives from initial concept through full execution across various organizational areas.
  • Oversee operational readiness activities for new facility launches and reconfigurations of current facilities.
  • Provide engineering expertise and support to Distribution Center Operations.
  • Offer leadership, guidance, and accountability for team members involved in projects.
  • Develop and conduct training as necessary to further promote continuous improvement within the organization (Change Management, DMAIC, Lean Sigma, etc.).
  • Prepare and maintain engineering documentation related to newly implemented processes (Best Practices, Procedures, Visual Management Guides, Control Plans, etc.).

REQUIRED COMPETENCIES:

  • Decision Quality
  • Motivating Others
  • Managing Ambiguity
  • Results Orientation
  • Problem Solving
  • Technical and Functional Expertise
  • Strategic Thinking
  • Work Management and Measurement

QUALIFICATIONS AND SKILLS:

  • Bachelor's degree in a STEM field, preferably in Industrial or Systems Engineering, or equivalent experience in the engineering sector.
  • Relevant engineering experience, preferably in retail distribution operations.
  • Minimum Green Belt certification in Six Sigma; Black Belt preferred (or equivalent experience).
  • Minimum Green Belt certification in Lean; Black Belt preferred (or equivalent experience).
  • Ability to manage projects and work independently across multiple improvement initiatives; Project Management (PMP) certification preferred.
  • Proficient in interfacing with all organizational levels and providing clear and concise project updates.
  • Highly developed problem-solving capabilities.
  • Ability to lead complex cross-functional strategic projects, facilitate Kaizen events, utilize and teach DMAIC methodologies, and effectively drive value and change within the organization.
  • Detail-oriented with strong organizational and technical writing abilities.
  • Experience in time studies, work measurement, and/or data collection for developing engineered labor standards; LMS experience preferred.
  • Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, Access, Visio, and Project; expert level preferred.
  • Proficient in AutoCAD, Minitab, and model simulation experience preferred.
  • Willingness to travel between 25-50% of the time to support change initiatives across the distribution center network.

PHYSICAL REQUIREMENTS:

This position requires the ability to work in an office environment, primarily utilizing a computer. Responsibilities include sitting, standing, walking, hearing, speaking on the phone, attending in-person meetings, typing, and handling paperwork/files.

SUPERVISORY RESPONSIBILITIES:

May include oversight of interns and analysts as needed.

DISCLAIMER:

This job description provides a summary of the primary duties and responsibilities associated with the position. It is not intended to be an exhaustive or all-encompassing list of duties and responsibilities. Content is subject to change at management's discretion.

Ross is an equal employment opportunity employer. We evaluate individuals for employment or promotion based on their skills, abilities, and experience. We believe that attracting, hiring, and developing a strong, talented, and diverse workforce is essential to the Company's overall commitment.