MOKA - Team Supervisor - Madison

2 weeks ago


Madison, Wisconsin, United States MOKA Coffee Full time
Position Overview

Salary: $13-$15 plus tips

MOKA Coffee is seeking a dedicated, upbeat, and customer-oriented Shift Leader who is committed to providing exceptional service and ensuring a delightful experience for every guest. A positive demeanor is essential for all management roles we aim to fill in our team.

Ideal candidates will possess an optimistic outlook, embrace challenges, and exhibit a readiness to learn. Our establishments operate in a fast-paced environment, and applicants should be adept at multitasking. We strive to cultivate a fun and uplifting atmosphere for both our staff and customers, and we are in search of individuals who can infuse positive energy and a love for high-quality coffee into our team.

At MOKA, we are passionate about delivering outstanding coffee and fostering genuine connections with each visitor. Our business is centered around providing premium coffee and espresso beverages paired with swift and friendly service. We are looking for a candidate with leadership experience in the food and beverage sector or coffee industry, who will bring their unique personality and enthusiasm to the team and customers daily.

Key Responsibilities:
  • Oversee daily operations during shifts, trained to manage store opening and closing procedures while supporting the management team.

The ideal candidate will be able to:

  • Handle daily tasks and maintain cleanliness throughout the store.
  • Exemplify and promote MOKA's mission and core values.
  • Drive sales creatively while managing cost controls.
  • Foster authentic experiences and cultivate positive relationships.
  • Support the Labor and COGS budget for the location.
  • Enjoy mentoring and training new team members.
  • Exhibit strong attention to detail and organizational skills.
  • Achieve and uphold the highest standards for service and beverage quality.
Qualifications:
  • Minimum of 6 months in a leadership role.
  • At least 1 year of experience in food and beverage.
  • Maintain a positive attitude in interactions with team members and customers.
  • Stay organized and effectively delegate tasks as needed.
  • Provide coaching and feedback in a constructive manner.
  • Maintain open communication with all staff members.
  • Ability to create and sustain a positive work environment.
  • Willingness to accept constructive criticism and coaching for skill enhancement.
  • Adhere to company protocols regarding cash handling, equipment upkeep, and property management.


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