MOKA Coffee Shift Leader

4 days ago


Madison, Wisconsin, United States MOKA Coffee Full time
Job Overview

MOKA Coffee is seeking a highly motivated and customer-focused Shift Leader to join our team. As a Shift Leader, you will be responsible for running the shift, training new employees, and providing support to the management team.

Key Responsibilities
  • Shift Operations: Manage day-to-day tasks and cleaning procedures at the store, ensuring a clean and welcoming environment for customers.
  • Leadership and Training: Train new employees, provide coaching and feedback, and maintain a positive attitude while working and interacting with team members and customers.
  • Sales and Cost Control: Support the business by creatively driving sales and maintaining cost controls, ensuring the store meets its financial goals.
  • Customer Experience: Create genuine experiences and build positive relationships with customers, ensuring a high level of service and drink quality.
  • Administrative Tasks: Maintain accurate records, manage labor and COGS budgets, and ensure compliance with company procedures.
Requirements
  • 6 months of leadership experience in the food and beverage industry.
  • 1 year of experience in a fast-paced environment, preferably in a coffee shop or restaurant.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team.
  • Ability to multitask, prioritize tasks, and maintain a high level of organization.
  • Ability to receive constructive criticism and coaching to further improve on skill sets.

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